Client Care Specialist - The Pets Vet North End

The Pet’s Vet North End is a vibrant and growing practice in the heart of downtown Boston.  Our location spans two pet filled neighborhoods - the established and historic North End and the boisterous and rapidly growing West End.  The practice opened in October 2020 and is state of the art, with a very efficient and aesthetically pleasing design.  The facility has a welcoming reception area which includes a beverage station boasting of cold brew coffee and kombucha on tap, sparkling water and array of options that can be made fresh on the industrial Keurig.  The four exam rooms welcome clients and patients to relax and settle in - including comfortable benches, calming classical music and species specific pheromone diffusers.  We have a “learning lab” that includes a microscope with the ability to project to both a large tv monitor and ipads so that images can both be stored and shared with clients.  Our treatment area includes a full in house suite of Idexx lab stations, comfortable cage bank and three treatment bays.  Our radiology suite includes digital x-rays and ultrasound with the option of telemedicine.  Our dental alcove includes a canis major dental table, digital dental x-rays, Midmark dental delivery system and of course top of the line anesthesia machine and multiparameter monitoring.  Our surgery suite is equipped with Midmark dual surgery lights, cautery, suction, top of the line anesthesia machine and multiparameter monitoring among many other things.  The Pet’s Vet has an inviting team room and staff restroom equipped with Figs scrubs.  Although our facility is both beautiful and state of the art - it is truly our staff and customer service that define our practice.  Our group of dynamic and hardworking women strive to provide the highest quality medicine and customer experience for our pet parents and their patients.  We look forward to continuing to grow this close knit team of rockstars to continue to serve the expanding pet population of our community.  The Pet’s Vet North End is a certified women’s owned business who is actively working towards Fear Free and AAHA certifications.

The Pet’s Vet North End in Boston is seeking a client care specialist to join our team. The ideal candidate will have previous veterinary office experience in client relations and customer service, although we’re willing to train the right person to represent the clinic and interface with clients and staff.

Common daily tasks include communicating directly with clients to schedule appointments, update and maintain patient records, perform payment transactions and reporting, along with providing support to veterinary medical staff as needed.

Applicants with a background in customer care that are passionate, reliable, flexible, and able to multi-task with grace and a smile are encouraged to submit a resume and cover letter, with references and salary requirements.

The Pet’s Vet North End offers a competitive salary and benefits package and fosters a positive, friendly, and fulfilling work environment.  TPVNE is an equal opportunity employer.