Client Care Supervisor - BriteLife Recovery

Job Summary:

Under the supervision of the Director of Client Services, the Client Care Supervisor is responsible for overseeing the Client Care Coordinator team in the services of providing education and support to clients, families, and the community. The Client Care Supervisor will be responsible for ensuring data accuracy, chart compliance with daily audits, reporting status of insurance needs and payments collected, completing all team individual/team supervisions and training team members to the designated BriteLife Recovery standard of client care. The Client Care Supervisor will ensure that appropriate communication is had between the Client Care team and external care providers in a timely manner to client's admissions and discharges. The Client Care Supervisor will act as the primary point of contact between multi-disciplinary teams and will report daily/weekly to the Director of Client Services.

DUTIES, RESPONSIBILITIES, & ESSENTIAL JOB FUNCTIONS - qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

Essential Functions:

• Maintain oversight on developing and communicating the client discharge/transfer plans to assist in transition to appropriate care.

• Works onsite to act as the main point of contact for business development and admissions team. Will communicate which releases need to be signed, have knowledge of which representative referred the client for consistent contact and continue communication by making sure the designated representative is aware when an admit has arrived.

• Ensuring the Client Services team have the appropriate releases of information signed and providing appropriate case consultation and coordination with referral sources.

• Edit and keep an up-to-date census, designated by Director of Client Services, for multi-disciplinary team use. Establishing discharge dates, current census, UR authorization for each client, discharge plans, etc.

• Ability to run census to identify insurance for incoming clients while in treatment to help with aftercare coordination.

• Perform weekly KIPU chart audits to ensure accuracy of data and standard timelines of documentation have been met. Facesheet data, Aftercare plan completion, 7-day follow up, initial client contact, etc.

• Ensuring Client Care Coordinators document all services, assessments, reassessments, referrals and follow-up in the client's medical record, providing appropriate signatures and dating of such entries.

• Attends staff meetings and weekly department meetings as pertinent to job function and responsibility.

• Assists with transportation requests as needed in collaboration with facility transportation team.

• Ensure all required COBs, insurance needs and financial counseling sessions are being coordinated in a timely manner with ARS and Client Services team.

• Keeping accurate records and reporting on insurance needs, payments due, insurance documents scanned to the appropriate ARS members and verifying pharmacy benefits and credit cards on file are provided to the appropriate parties for prescription coverage.

• Overseeing the daily operations of the Client Services department and communicating any pertinent information to the leadership teams.

• Train all Client Care Coordinators in job duties and responsibilities that meet the BriteLife Recovery standards of client care.

• Collaborate with the Director of Client Services to schedule team training that will enhance the skillset and knowledge of the Client Services team.

• Perform supervision, individual and team, weekly for the Client Services team.

• Positively promotes BriteLife Recovery to prospective clients and employees.

Non- Essential Functions:

Performs other duties as assigned.

Professional Requirements:

Complete annual education requirements.

Maintains standards of professional society procedures, strong boundaries and adhere to acceptable ethical and behavioral standards of conduct.

Always maintain client confidentiality.

Report to work on time and as scheduled.

Wear identification while on duty.

Participate in performance improvement and continuous quality improvement activities.

Always represent the organization in a positive and professional manner.

Communicate the mission, ethics and goals of the organization.

Qualifications:

Minimum of three years of experience working in the substance use treatment field.

Preferred Certified Recovery Specialist or Certified Family Recovery Specialist certificate.

Preferred minimum of 4 years’ experience working within Case Management role.

Bachelor's degree in behavioral health related field preferred.

Demonstrated computer proficiency.

Competencies - Knowledge, Skills, and Abilities:

Grasp of basic computer knowledge.

Strong written/verbal communication skills.

General knowledge of insurance terms, benefits and coverage preferred.

Ability to assess, plan services, and deliver services to individuals in need of substance use treatment.

Ability to establish rapport, systematically gather data.

Participation in continuing professional development.

Knowledge of Medically Assisted Therapies.

Ability to provide education and information to individuals and groups, through formal and/or informal processes, concerning their substance use.

Ability to identify client needs that cannot be met by counselor or agency and assists client to utilize the support systems and community resources available.

Demonstrated knowledge of accepted principles or client record management.

Ability to maintain a caseload based on current census needs or a caseload as mandated by state regulatory guidelines and supervise Client Care Coordinators team.

Physical Requirements and Environmental Conditions:

Ability to lift up to 25 pounds.

Ability to walk up and down stairs during emergency drills or situations.

Ability to stand for long periods of time.