Client Concierge- Neurology - Ethos Veterinary Health

Client Concierge


About Us: At VSH, our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.


About the role: We are looking for an energetic “people person” for our large specialty veterinary hospital to provide ongoing communication with clients before, during, and after their visit. 


Primary duties will include:



+ Perform all essential functions of a Client Care Specialist


+ Monitor Callback System, respond to clients messages and/or reach out to medical team accordingly.


+ Learn and understand common conditions, treatments and medications pertaining to discipline(s) in order to respond to basic client questions – understands and applies the use of limited medical expertise when speaking with clients.


+ Consistently monitor the progress of the pet's appointment from check-in to check-out and provide ongoing communication to the client; keeping the client consistently aware of all activities throughout the appointment including the pet’s location, treatment provided and next steps in the process.


+ Coordinate interdepartmental communications pertaining to pet status updates, change in treatment plan and associated costs and relay information to the client.


+ Build and discuss financial treatment plans.


+ Schedule and manage the appointment schedule for each day and review upcoming appointments for the week to help the teams prepare in advance of the clients’ visit. Ensure rDVM medical records are received in a timely manor.


+ Assist clients with financial transactions.


+ Assist clinical team with follow-up activities including follow up calls and post-appointment tasks.


This role's compensation range falls between $22.00 - $25.00 hourly.

The ideal candidate will have exceptional communication skills, patience, and the ability to effectively discuss financial obligations with clients. A proactive approach to personal learning and development is essential. This individual must maintain a strong awareness of their surroundings and consistently demonstrate a hospitable demeanor.


Proficiency with computer systems, including Excel, is required. While knowledge of medical terminology and basic procedures is preferred, it is not mandatory, as training will be provided for candidates with strong communication skills. Participation in the holiday schedule is expected.


Shift Info:  Monday-Friday 8:30AM-5PM


Perks and Benefits – Why You’ll Love It Here:


Fun & Engaging Culture:



+ Annual holiday parties and monthly birthday celebrations.


+ Employee appreciation posts with a fun, changing monthly theme


+ Monthly newsletter, The Scoop, to keep everyone in the loop.


+ Paid volunteering for community events.



Professional Growth:



+ Partnership with Purdue VT program and Ethos sponsored scholarships.


+ Access to our free online library, Vet Bloom, for continuing education and training.


+ Opportunities for growth and advancement into clinical or leadership roles.


+ Have a Friend You’d Like to Refer? Veterinary and credentialed technician referral bonus offered!



Employee Support:



+ On-site social worker for employee well-being.


+ Dedicated onboarding with our Employee Experience Administrator


+ Direct Development support with hospital leadership



Pet Perks:



+ 75% Employee Pet Discount.


+ Employee pet feeding discount program through Hills, Royal Canin, and Purina.


+ Free Annual Exam, Vaccines, and Lab work when enrolled in our Blood Donor Program with our on-site Blood Bank!


+ Collaborative Environment:


+ Be part of a collaborative teaching facility.


+ High-quality medicine, saving lives every day!



Full-time benefits include:



+ 3 weeks accrued paid time off


+ Health, dental, vision, disability, and life insurances plus flex-spending accounts after 30-days of employment


+ 401(k) with employer contribution


+ Employee Assistance Program to include assistance with mental health, financial and legal counseling, identity theft and fraud resolution.


+ Ethos Embroidered business casual shirts and jacket provided



Join Us:


If you're passionate about veterinary care and want to make a real difference in the lives of pets and their families, we'd love to hear from you. Apply today and become part of our amazing team!



Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.


Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.


Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.



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