Client Consult Manager - Berkley

Company Details:

 

Midwest Employers Casualty (MEC) is a member of the W. R. Berkley Corporation, a fortune 500 company, rated A+ (Superior) by A.M. Best Company, based in Chesterfield, MO. We improve the quality of life for employees severely injured on the job and help companies understand and mitigate their risk for workers’ compensation injuries. MEC has a friendly, results-focused work environment. We seek employees who take initiative, are quick to adapt, are dependable, and like working as part of a team.

 

Company URL: https://www.mecasualty.com/                 

 

The company is an equal opportunity employer.

Responsibilities:

MEC is committed to Best-In-Class Claims Management.

In this role, you will be tasked to articulate the MEC claims value prop to MEC customers.  The Client Consult Manager will be responsible for proactively managing relationships with MEC active clients.  The position requires in person or online meetings to discuss, explain and demonstrate the MEC claims’ value proposition.

 

This role is a single point of contact for MEC’s active clients to facilitate strategy sessions (known as Client Consults) with MEC’s multidisciplinary team of claim analysts, attorneys, CMO, and MMCs, the TPA, and any other involved parties.  Strong communication and claim skills are required to share MEC best practices, insights, and expertise to collaborate on finding a proactive solution to complicated claims through proactive support.

Be a resource the MEC active clients, their associates, and the TPA who service them.

 

Key functions include but are not limited to:

 

Client Consults

• Identify claims that are appropriate for client consults and work with TPAs to engage and deliver claim consults to active customers.
• Ensure the TPA and ultimately client understands that MEC services and products will help bring their program to a best-practice level.
• Engage in communication with the Account Executives, ISI Underwriters, and ISI Claims Analyst for the execution of the MEC Claims Value Prop on active accounts to ensure seamless interaction with MEC customers and TPAs.
• Interact and communicate with internal claim resources to identify opportunities for Client Consults.
• Provide informational updates internally and externally pertaining to success stories, MEC initiatives, roundtable discussions, webinars.

Business Acumen

• Conduct online and/or in-person meetings as a way to build credibility, understanding and empathy.
• Consistently demonstrate knowledge and utilization of MEC’s Value proposition and services.
• Ability to understand MEC claims handling approach and how data is received and utilized. Be able to educate on all aspects of tool including data exchange.
• Collaborate with the TPA and understand how various TPA’s operate.

Strategic Planning            

• Encourage MEC clients (and their TPAs) to seek consultative assistance on complex claims from MEC
• Share articles, MEC claims’ success stories, and industry information to demonstrate MEC value
• Support underwriting, business development, data services, and analytic departments by encouraging TPA’s to provide electronic data.

TPA Relationship Management

• Interact and develop relationships with Third Party Administrators (TPAs) at a senior/executive management level.
• Utilize consultative approach to sell TPA’s on the value of MEC services.
• Lead, manage and educate TPAs on the data exchange on-boarding process with MEC Data Services, including set-up, protocols, and maintenance
• Interact and assist TPAs in integrating analytics into their claim handling process.
• Consistent communication with all internal departments –to understand TPA’s business model.
• Introduce Service/Partnership Agreement to TPA’s as reference and guide for TPA’s to utilize in understanding requirements and MEC Preferred Vendors
• Intervene with TPA management if/as problems may develop in business process or on an individual claim.

Qualifications:

What we require:

• Problem solving—able to understand the underlying opportunity and quickly deliver quality solutions.
• Knowledge of workers’ compensation regulations and applicable law, preferable in multiple jurisdictions.
• Advanced workers’ compensation claims handling experience
• Strong organizational skills and detail oriented
• Skills in coordinating project activities across multiple business organizations
• Capable of influencing parties to action in an environment without explicit authority
• Ability to work independently and handle multiple tasks simultaneously
• Proven experience in working collaboratively in an environment involving multiple stakeholders
• Capability to collaborate with decision makers at highest levels
• Accountability—willing to take ownership of tasks and hold team members accountable for their commitments.
• Attitude—positive, team-oriented, approachable, welcomes feedback.
• Willingness to travel for business purposes 
• • Including but not limited to industry conferences, broker meetings, In person meetings.

Education:

• Bachelor’s degree preferred but not mandatory.
• Or 10 or more years of workers’ compensation claims handling

Company Perks:

• Tuition/training reimbursement.
• Flextime with core hours.
• Bonus structure.
• 401(k) savings plan with profit sharing.
• Insurance plan which includes portable HSA plan

Additional Company Details:We do not accept any unsolicited resumes from external recruiting agencies or firms.The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship Details:Sponsorship not Offered for this Role