Client Field Services Engineer II - R3 LLC

At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team. If you're ready to join our mission of setting the standard for IT excellence, we are looking for a talented Client Field Services Engineer II to join our team.

As a Client Field Engineer, you are the face of R3 to our clients and bring a level of customer service blended with technical expertise that shows through the choice of our actions and the forward thinking of our plans. This position requires onsite presence at our customer's headquarters 8 hours per day, 5 days per week.

What does a Client Field Engineer II do?

• Answer customer phone calls on a daily basis
• Monitor and maintain service board and handle customer-initiated and system generated issues, Develop and maintain good working relationships with clients to promote high levels of customer service. Acts as a primary escalation point for other Client Field Engineers in remediating service requests and incidents, for both customers and internal operations.
• Troubleshooting of various issues, service requests or incidents
• Assist Enterprise Engineers and Architects with server/infrastructure migrations and use the knowledge gained within to perform smaller migrations
• Take appropriate actions while assisting and enabling other Client Field Engineers to troubleshoot incidents and providing basic service coordination for initial triage/troubleshooting of service requests
• Set up computer systems for employees
• Image and desktop deployment
• Perform intermediate hardware troubleshooting and repair as needed
• Work with senior staff members in order to resolve complex issues
• Assist with daily client backup checks
• Remote management of client computers and servers
• Participate in on-going afterhours on-call schedule

Compensation details: 75000-85000 Yearly Salary

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