Client IT Support Technician at Partnership Employment

THIS ROLE WILL BE ONSITE 5 DAYS A WEEK IN MANHATTAN.

As a Client IT Support Engineer, you will resolve complex issues for clients from the initial call to completion. With excellent technical and communication skills, you will collaborate effectively within the Service organization, while providing white glove service to clients.

Responsibilities (including, but not limited to the following):

• Respond to client technical issues in a timely fashion
• Take ownership and follow up of issues to resolution, including working directly with end users.
• Work with vendors and other services providers to resolve client issues
• Respond and action alerts from centralized management system to maintain health of platform
• Provide regular status updates on outstanding tickets and current projects
• Management of client desktop and network systems including mail, virtualization and security

Skills:

• Advanced Knowledge of Microsoft Office365, Windows Server 2019/2022, Active Directory
• Knowledge of Azure Active Directory concepts and best practices.
• Strong understanding of networking concepts, TCP/IP, LAN/WAN, DHCP, DNS
• Knowledge of mobile device management software (Intune MDM, O365 Basic MDM)
• Knowledge of antivirus and anti-SPAM software (Proofpoint, Mimecast, SentinelOne, Trend A/V, etc.)
• Experience with GSuite and Google Workspace. is a plus
• Experience understanding and troubleshooting MAC OS and Apple products.
• Familiar with Storage Area Networks (Pure, Nimble, etc.) and Virtualization (VMware)
• Highly logical thinker and skilled in identifying root cause of problems.
• Must be able to work both independently, with limited supervision, and in project team-oriented work groups.

Qualifications:

• Bachelor’s Degree in MIS, Computer Science or similar focus preferred
• Microsoft Certified and Microsoft 365 Certified a plus
• VMWare Certified Professional a plus
• Minimum 3 years of experience in a systems administration role
• 5+ years of experience in an IT role

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