Client Operations Specialist - Hughes Marino

About Us

Hughes Marino is a global corporate real estate advisory firm that has represented companies on tens of thousands of projects, helping them develop and execute on winning corporate real estate strategies. We specialize in representing occupiers of real estate in lease negotiations and structuring, owner user acquisitions, construction and project management, portfolio management, lease auditing, lease administration, capital markets, and facility management.

We are proud to be one of the most award-winning companies in the country, having been named the #1 Best Place to Work in the Nation by Fortune magazine, #2 Top Company Culture in the Nation by Entrepreneur, and the #1 Best Place to Work by local business journals in many of our office locations.

For more information on Hughes Marino's dynamic culture, please visit our Hughes Marino blog, LinkedIn, Instagram, Facebook, and YouTube.

The Role

We are searching for a fantastic new Client Operations Specialist to become a valued member of our Durham team.

What do our Client Operations Specialists like most about their role? They love working closely with our high-performing brokers on fast-paced and dynamic projects, as well as being an essential part of our team's and clients' success. They also love being a part of our award-winning culture that places great emphasis on delivering excellence, building lasting relationships based on trust, and giving appreciation to others. Lastly, they love the fulfillment of helping others daily, being able to successfully multi-task and getting to work on many exciting projects, making the workday fly by.

Your primary responsibility will be to partner with our brokerage team to ensure world-class client experiences, by using our state-of-the-art database management systems. You will manage and maintain broker partners' schedules and proactively follow up with outstanding communication to confirm project details and appointments. You will also support transactions involving many moving parts and collaborate with a variety of internal team members and external stakeholders. Perhaps the most fun aspect of this position is carrying out the HM culture in our Durham office. Your role will include looking after our immaculate office through administration and management, as well as planning & executing awesome Durham team events!

Desired Skills and Experience

• Extensive experience handling confidential, complex, and critical projects.
• Impeccable attention to detail, specifically with data management and written communication in preparation of market surveys, tour books, and client presentations.
• Ability to prioritize projects and tasks in a rapidly evolving environment.
• Steadiness in challenging circumstances and adept decision-making
• Ability to deliver business needs in a polished and professional manner.
• Capability to meet business requirements with professionalism and refinement
• High sense of urgency, proactive nature and self-starter.
• Exudes kindness and thoughtfulness and finds great fulfillment in helping others.
• Embodies our ten Core Values
• Ability to integrate seamlessly in a team environment and is capable of wearing many hats.
• Actual annual compensation within $65,000-75,000 range will be dependent upon the individual's skills, experience and qualifications.

Qualifications

• At least three years of work experience in a professional environment required
• No previous commercial real estate experience required
• Upbeat, happy, friendly and client centric
• Nurturing personality with ability to build up teammates with a positive attitude
• Excellent written and verbal communication skills
• Strong proficiency in Microsoft Office programs, including Outlook, Word, and Excel
• Bachelor's degree required (or equivalent combination of education and experience)