Client Project Lead at Pace® Analytical Services

Make an impact. Build a career.

At Pace®, everything we do is built upon an unwavering commitment to making the world a safer, healthier place. We continually work to develop innovative practices that drive sustainability and empower our partners with accurate, quality data at every critical moment and milestone.

That's why we need you -- your curiosity, your talents, and your drive -- to help us advance this important work, and your career.

Find your place at Pace®!

Job Overview: We are seeking an associate-level Project Manager to provide a seamless experience for our clients, managing environmental projects. Responsibilities include project setup, sample oversight, status monitoring, and ensuring project closure in line with client requirements.

Key Responsibilities:

• Client Onboarding: Guide new clients, provide training, and set up profiles in LIMS.
• Relationship Management: Build long-term relationships, serve as the primary contact, and conduct regular check-ins.
• Client Support: Address concerns, coordinate with labs, and provide ongoing education.
• Client Advocacy: Share client feedback, advocate for client needs, and inform product development.
• Retention and Renewal: Monitor client health, develop retention strategies, and identify upsell opportunities.
• Project Planning: Define scope, develop plans, and ensure accurate project setup in LIMS.
• Execution and Monitoring: Oversee execution, track progress, and conduct status meetings.
• Risk Management: Identify risks, develop mitigation strategies, and resolve issues.
• Quality Assurance: Ensure deliverables meet quality standards and manage client feedback.
• Communication: Maintain clear communication with clients and teams, and deliver status reports.
• Project Closure: Conduct closure activities, confirm invoices, and perform post-project evaluations.

Required Background/Experience:

• Bachelor's degree in a science-related field or 2-3 years of industry experience.
• Proficiency in LIMS or similar ERP/project management platforms.
• Demonstrated progression of skills and self-management abilities.

Desired Soft Skills:

• Energetic and positive outlook.
• Strong client care and relationship management.
• Ability to work constructively under pressure.

Benefits

80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.