Client Relations Manager - Harmony Haven Home Care

Position Summary: The Sales Director drives the community’s sales efforts, develops and executes quarterly marketing plan, reaches occupancy goals, and follows Harmony Haven Home Care standards in accordance with all laws, regulations and Century Park standards. Reports to the Executive Director.

Who We Are: Harmony Haven Home Care enhances the lives of residents by creating a balanced and rewarding work environment for our employees. We pride ourselves in providing a relationship-filled, value-and-service-oriented, and trust-based atmosphere that believes in caring, loving, and supporting the growth of our associates. By developing a self-driven mindset to improve and take risks, associates are not forced to go the extra mile, rather they do it subconsciously.

Qualifications

Preferred a bachelor’s degree in marketing, public relations, or related field from accredited college or university or equivalent experience

Must have at least (1) one year experience, (3 years preferred) in successful sales experience

Primary Job Responsibilities

Plans, develops, executes, drives and evaluates community’s strategic marketing plan

Maintains compliance with budget and labor and expense control utilizing spend down sheet for department expenditures

Ensures leads database is accurate and current

Ensures waitlist is accurate and current

Ensures list of primary and secondary referral sources in local market is accurate and current

Ensures marketing and sales reports are accurate and timely

Completes competitive analysis annually and as needed of competitors in local market

Audits current residents to determine where they resided before moving into community

Conducts demographic analysis to determine highest concentrations of prospective residents in local market

Increases overall resident census and achieves specific occupancy targets

Spends time outside community identifying and cultivating relationships with referral sources

Closes the sale effectively with prospective residents and families

Increases awareness of the community and Century Park in the local community at large

Participates in local marketing events, health fairs, civic organization events, etc.

Plans and hosts marketing and waitlist events

Communicates upcoming marketing events to appropriate staff

Develops, arranges and provides customer centered experience tour for inquiries

Develops and oversees inquiry follow up process to turn leads into residents

Participates in conference calls with other Sales Directors within region and company

Recruits, selects, hires, trains, evaluates, supervises and counsels sales team

Schedules department hours appropriately

Exercises appropriate independent judgment

Job Type: Full-time