Client Relationship Manager - The Sliding Door Company
Chatsworth, CA 91311
About the Job
Position Overview:
The Client Relationship Manager specializes in creating various processes that enhance the relationship between the organization and its customers. The CRM manager's main responsibility is to constantly look for ways to connect customers with a solution. Converting developed and organic leads into opportunities for the company. Additionally, the CRM Manager is responsible for ensuring there is a collaborative relationship between the sales team and sales support. The position of CRM manager requires a wide variety of skills, especially those related to sales and communication. The ultimate purpose of the role is to increase revenue by retaining customers.
Job Duties:
The execution of customer relationship management strategies that aim to increase customer loyalty:
The Client Relationship Manager specializes in creating various processes that enhance the relationship between the organization and its customers. The CRM manager's main responsibility is to constantly look for ways to connect customers with a solution. Converting developed and organic leads into opportunities for the company. Additionally, the CRM Manager is responsible for ensuring there is a collaborative relationship between the sales team and sales support. The position of CRM manager requires a wide variety of skills, especially those related to sales and communication. The ultimate purpose of the role is to increase revenue by retaining customers.
Job Duties:
The execution of customer relationship management strategies that aim to increase customer loyalty:
- Creating and executing a set of universal customer relationship procedures and implementing them at every level of the company
- Player and coach of daily duties, ability to lead by the best example
- Proficient in the tactics and daily responsibilities of each team member within Sales Support
- Analyzing customer journeys and looking to increase sales based on the received information
- Supervising the organization's direct communication with customers and promptly solving any issues
- Dividing the customer database by certain relevant customer characteristics and personalizing the approach accordingly
- Using existing customer information to identify new potential customers and target audiences
- Implementing new and more cost-efficient communication channels with customers
- Constantly testing all customer interaction procedures and making sure the most efficient approaches are always prioritized
- Coordinating multiple departments regarding their customer interactions and finding ways to increase the level and effectiveness of their cooperation
- Constantly studying the organization's direct competitors and analyzing how they handle customer relationships
- Communicating directly with customers and acknowledging their issue.
- Associates degree
- Minimum 4 years of relevant job experience (Customer Relationship Management)
- IT Technical proficiency, Customer Relationship Management (CRM) systems, M365, and Excel
- Effective Communication Skills
- Customer relationship skills
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Source : The Sliding Door Company