Client SaaS Success Manager (Oil & Gas Sector) - Solstice Consulting Group

Solstice Consulting Group is seeking a Client SaaS Services Manager (Oil & Gas) for our technology client located in Houston, Texas. This role is HYBRID (3 days per week in the West Houston office). This is a client service and support role, not a new business sales role.

·Bachelors Degree in a technical field (computer science, MIS, engineering) preferred and 5+ years of professional experience in the software/SaaS/technology sector

·Minimum of 3+ years of recent Client SaaS Services and Data Engineering experience required

·Experience in client relations, support and training required

·Experience working in the oil & gas industry required

·Base salary of $105k - $125k DOE plus 20% bonus opportunity and benefits

Role Responsibilities:

·Manage assigned accounts as point person for client support, training, retention and communication

·Collaborate with Sales Managers and Implementation Teams to develop and execute account strategies

·Responsible for coordinating account end user platform adoption and usage

·Assess and categorize client requests and organize timely responses and resolutions

·Develop, prepare, and deliver new client onboarding and training

·Communicate effectively and build trusted relationships with client decision makers

·Communicate with internal team to identify potential risk and plan for risk mitigation

·Support in the ongoing development of Client Services strategies and procedures

·Influence product enhancements through cross-functional team collaboration

·Contribute to the creation of customer-facing materials including training materials and e-learning content.

Requirements:

·Bachelors Degree in a technical field (computer science, MIS, engineering) preferred and 5+ years of professional experience in the software/SaaS/technology sector

·Minimum of 3+ years of Client SaaS Services and Data Engineering experience required

·Experience in client relations, support and training required

·Experience working in the oil & gas industry required

·Proven experience working with and training technical team members within customer offices.

·Proven experience executing, implementing, and completing a client project plan.

·Experience with cloud based technical architectures

·Familiarity with Rocket Lane, HubSpot, Data Dog a preferred

·Knowledge of Spotfire and PowerBI systems preferred

·Proven project management and organizational skills

·Excellent interpersonal communication and presentation skills

·Ability to work independently with minimal supervision