Client Service Representative - Entry Level - MSI

We are seeking a motivated and enthusiastic Client Service Representative to join our team. This entry-level position is perfect for individuals looking to start their career in customer service and build valuable skills in client relations. As a Client Service Representative, you will play a vital role in ensuring client satisfaction and supporting our overall business objectives.

Key Responsibilities

• Client Interaction: Serve as the first point of contact for clients, addressing inquiries and providing accurate information about our products and services.
• Problem Resolution: Assist clients in resolving issues efficiently, ensuring a positive customer experience.
• Account Management: Maintain and update client records and databases, ensuring accuracy and confidentiality.
• Team Collaboration: Work closely with other departments to ensure seamless communication and service delivery.
• Feedback Collection: Gather client feedback and provide insights to improve service quality and customer satisfaction.

Qualifications

• Education: High School Diploma or GED required; associate’s or bachelor’s degree in a related field is a plus.
• Experience: No prior experience required; we welcome recent graduates and individuals eager to learn.
• Communication Skills: Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Interpersonal Skills: Strong interpersonal skills to build relationships with clients and team members.
• Detail-Oriented: Ability to manage multiple tasks while paying attention to detail.
• Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with customer relationship management (CRM) systems is a plus.

What We Offer

• Training: Comprehensive training program to equip you with the skills necessary for success in client service.
• Career Growth: Opportunities for professional development and advancement within the company.
• Supportive Environment: A positive and collaborative workplace where your contributions are valued.
• Compensation: Competitive salary with performance-based incentives.

If you’re ready to kick-start your career in customer service and make a positive impact on our clients, apply now to join our team!

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