Client Service Specialist at Alera Group

We are looking for a Client Service Specialist to join our team!

Alera Group was founded in 2017 and has grown to become the 15^th largest broker of US business (Business Insurance, July 2024). We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Sylvia Group uses a four-step process of analysis, planning, coordination, and implementation to provide businesses and individuals with customized programs of performance-based insurance, employee benefits and financial planning.  With seven decades of service to clients in Massachusetts, Rhode Island and beyond, we’re renowned for our commitment to our clients and our community, as well for our industry expertise.

• Conduct yourself in accordance with the provisions of the High Performance Team Contract.
• Consistently provide superior customer service by promptly and thoroughly responding to the clients’ needs and requests and consistently adhere to established departmental expectations.
• Evaluate processes identifying areas that can be streamlined and communicate this information to leadership.
• Participate in seminars and classes to enhance skills and develop core competencies.
• You ensure the smooth operation of administrative functions such as scanning mail, delivering faxes, communicating and documenting employee absences, perform sweep and other agency procedures as they relate to payments and billing and other tasks as may be requested by management.
• Assist our non-Pinnacle clients with a warm transfer to insurance companies in the event of a claim.
• Provide assistance to other departments as needed.

• Associates degree Preferred
• Strong professional presence and excellent communication skills
• Possesses good communication, listening and organizational skills
• Problem solver
• Ability to work in a fast paced environment withoutlosing focus

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more. 

Hourly range is $25 to $30 per hour. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. 

If you're a California resident, please read the California Consumer Privacy Act prior to applying. 

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