Client Services Associate - Print Support - SPS-North America

Job Title:Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Key responsibilities include:

• Demonstrate professionalism at all times
• Perform various office service activities focused on document printing and distribution
• Perform light maintenance on printing equipment including changing toner & paper stock
• Create UPS shipping labels and apply postage to outbound items
• Utilize onsite resources, software and programs to ensure accountability and accuracy; experience using Adobe Acrobat preferred
• Maintain a consistent schedule with on-time arrival daily. Ability to work occasional overtime a plus.
• Handle time sensitive and confidential information, including documents, adhering to all security protocols
• Maintain all compliance expectations regarding sensitive and confidential materials
• Perform quality control functions as directed to ensure accuracy
• Cross-train in mail center functions to provide backup support when required
• Perform other tasks as assigned.

The successful job seeker must be able to demonstrate the following qualifications:

• High School Diploma (or equivalent) required
• Must also be able to pass a client specific background screening
• Minimum of 6 months customer service or related experience required
• Minimum of 6 months demonstrated knowledge and experience in a related functional area preferred
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• Ability to handle highly confidential documents
• Basic PC/Windows experience required – including Word/Excel
• Experience utilizing Microsoft Outlook strongly preferred
• Familiar with high volume printing devices preferred
• Ability to lift and/or move items up to 40 pounds without injury
• Ability to stand, sit, and/or walk for long periods of time with or without accommodations

Competencies:

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses ability to work independently and capable of completing projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Physical Demands:

• Approximately 50% of the time this position requires the below physical demands.

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.