Client Services Representative - ES Solutions Firm

At our firrm we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Services and Customer Support Team. Their determined efforts in providing our clients with excellent customer service have overall improved the quality of our client relations and company sales margins. With our client’s upcoming expansion, we are looking to extend our Client Services and Customer Support Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Client Services Representative role was made for you!  

Responsibilities of a Client Services Representative: 

• Maintain direct open communication between our clients, their consumers, and our Client Services Representative Team
• Establish and maintain long-lasting business and client relationships
• Document client’s contact information, ensure their sales order is correct, and submit all information accordingly to our Senior Client Services Representatives 
• Identify, troubleshoot, and provide clients resolutions to their issues and concerns  
• Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions 
• Provide customers with an individualized purchasing experience and utmost customer service 
• Coordinate with sales team to ensure process orders are completed and installation dates are set 
• Collaborate with fellow Client Services Representatives, and other Customer Service and Sales team members so that all sales targets are met 

The Ideal Candidate as a Client Services Representative: 

• High School Diploma or equivalent certification required 
• Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred 
• 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred 
• People-oriented and passionate about building relationships 
• Charismatic and personable demeanor that transpires to fellow Client Services Representatives and other Customer Service team members 
• Results driven and self-motivated to improve interpersonal skills 
• Practices active listening and is empathetic to client’s concerns
• Solution-oriented and takes initiative in resolving unexpected challenges

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