Client Services Representative - RAFT - Community Teamwork Inc

Client Services Representative - RAFT

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 600 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

• Casual work environment
• 4 weeks of PTO
• Medical
• Dental
• Vision
• Paid Life Insurance
• Tuition reimbursement (for degreed programs)
• 12 paid holidays
• Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401K whether you participate on your own or not.
• Great co-workers, a supportive environment and a great mission with an outstanding Community Action Agency

We are seeking a Client Services Representative - RAFT to process applications for new applicants including conducting application interviews; determining acceptable document verification, enter client data and documents into the portal while supporting families with appropriate referrals for other needs.

Responsibilities include:

1. Follow all funding source protocols and/or regulations for entering client applications.

• Schedule client appointment/ verify all documents required for the appointment
• Meet with scheduled new clients to enter required data into application portal.
• Verify and enter all required information and documents into the application portal.
  
  2. Educate eligible clients on programs available to them.
  
  3. Advocate for clients and make direct referrals as necessary to CTI programs and other health and human services as needed.
  
  4. May perform reception duties such as answer and direct phone calls; screen applicant inquiries for eligibility; manage appointment scheduling/rescheduling including reminder phone calls; greet clients.
  
  5. Perform other related duties as assigned.

Qualifications include:

• High School Diploma or equivalent
• 1-3 years experience working with low income diverse populations
• Excellent customer service, organizational, interpersonal, oral and written communication skills.
• Ability to work independently and as a team in a fast paced, detail oriented environment.
• Proficient computer skills required in basic computer software and data collection systems.
• Good attention to detail.
• Ability to maintain confidentiality.
• Night and weekend work may be required as needed.
• Bilingual skills (English/Spanish and English/Khmer) preferred.

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.