Client Solutions Team Lead, CPG Food - Global Business Solutions - Chicago at TikTok
Elmwood Park, IL 60707
About the Job
DescriptionCompany Overview:TikTok is the leading destination for short-form mobile video
At TikTok, our mission is to inspire creativity and bring joy
TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo
Why Join Us:Creation is the core of TikTok's purpose
Our platform is built to help imaginations thrive
This is doubly true of the teams that make TikTok possible
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team
Status quo? Never
Courage? Always
At TikTok, we create together and grow together
That's how we drive impact - for ourselves, our company, and the communities we serve
Join us.About the Role:The Client Solutions Team Lead will be responsible leading a team of individual contributors to achieve revenue goals and ensure flawless campaign execution within the CPG Personal Care & Home Vertical
They will report into the Client Solutions Industry Lead and serve as the advocate for the Vertical both internally and externally
They will manage and develop Client Solutions Managers and Planners and work closely with the Sales and Product teams
Success in this role requires a focus on project and relationship management, client education, campaign measurement, and the ability to tell a strong story that shows TikTok's ability to drive client objectives.About the Team:The enterprise ad sales team works with some of the largest organizations across all categories
They are responsible for enabling advertising on the platform and connecting users with brands.Responsibilities:- Become an expert in CPG advertising and be able to clearly articulate how TikTok can best serve these clients- Train team to serve as external product consultants educating clients and agencies on new alpha and beta product solutions and general best practices, and ultimately grow existing business partnerships- Serve as thought partner to Leadership to identify strategic priorities and opportunities for future growth and efficiencies and influence leadership decision-making- Leverage data to identify consumer trends and create vertical best practices / playbooks that drive client business- Coach and develop CSMs on consultative, data-driven campaign analysis and selling at scale- Maintain up-to-date knowledge of TikTok’s features and ad units and consult clients on TikTok product offerings and demonstrate expertise of product capabilities, measurement, attribution, and KPIs - Work closely with product strategy to drive product innovation, collecting advertiser feedbackQualificationsMinimum Qualifications:- 5+ years of direct experience in digital advertising, client solutions, account management, ad sales, or brand marketing - Willing to work in Chicago, IL- Willing to travel across country for client meetings and eventsPreferred Qualifications:- 1+ year managing a team- Experience managing advertisers throughout the funnel with a deep understanding of their challenges and objectives - Experience building relationships with top marketing decision-makers at brands and agencies- Ability to analyze data and identify insights to assess campaign performance - Ability to proactively troubleshoot and problem solve quickly and through the proper escalation channels- Proactive attitude with excellent project management, organizational, and analytical skills- Experience diagnosing and solving technical problems with product and engineering teams- Ability to effectively translate technical language to non-technical stakeholders - Experience with ad verification partners (IAS, DV, MOAT)TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives
Our platform connects people from across the globe and so does our workplace
At TikTok, our mission is to inspire creativity and bring joy
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach
We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws
If you need assistance or a reasonable accommodation, please reach out to us at
At TikTok, our mission is to inspire creativity and bring joy
TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo
Why Join Us:Creation is the core of TikTok's purpose
Our platform is built to help imaginations thrive
This is doubly true of the teams that make TikTok possible
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team
Status quo? Never
Courage? Always
At TikTok, we create together and grow together
That's how we drive impact - for ourselves, our company, and the communities we serve
Join us.About the Role:The Client Solutions Team Lead will be responsible leading a team of individual contributors to achieve revenue goals and ensure flawless campaign execution within the CPG Personal Care & Home Vertical
They will report into the Client Solutions Industry Lead and serve as the advocate for the Vertical both internally and externally
They will manage and develop Client Solutions Managers and Planners and work closely with the Sales and Product teams
Success in this role requires a focus on project and relationship management, client education, campaign measurement, and the ability to tell a strong story that shows TikTok's ability to drive client objectives.About the Team:The enterprise ad sales team works with some of the largest organizations across all categories
They are responsible for enabling advertising on the platform and connecting users with brands.Responsibilities:- Become an expert in CPG advertising and be able to clearly articulate how TikTok can best serve these clients- Train team to serve as external product consultants educating clients and agencies on new alpha and beta product solutions and general best practices, and ultimately grow existing business partnerships- Serve as thought partner to Leadership to identify strategic priorities and opportunities for future growth and efficiencies and influence leadership decision-making- Leverage data to identify consumer trends and create vertical best practices / playbooks that drive client business- Coach and develop CSMs on consultative, data-driven campaign analysis and selling at scale- Maintain up-to-date knowledge of TikTok’s features and ad units and consult clients on TikTok product offerings and demonstrate expertise of product capabilities, measurement, attribution, and KPIs - Work closely with product strategy to drive product innovation, collecting advertiser feedbackQualificationsMinimum Qualifications:- 5+ years of direct experience in digital advertising, client solutions, account management, ad sales, or brand marketing - Willing to work in Chicago, IL- Willing to travel across country for client meetings and eventsPreferred Qualifications:- 1+ year managing a team- Experience managing advertisers throughout the funnel with a deep understanding of their challenges and objectives - Experience building relationships with top marketing decision-makers at brands and agencies- Ability to analyze data and identify insights to assess campaign performance - Ability to proactively troubleshoot and problem solve quickly and through the proper escalation channels- Proactive attitude with excellent project management, organizational, and analytical skills- Experience diagnosing and solving technical problems with product and engineering teams- Ability to effectively translate technical language to non-technical stakeholders - Experience with ad verification partners (IAS, DV, MOAT)TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives
Our platform connects people from across the globe and so does our workplace
At TikTok, our mission is to inspire creativity and bring joy
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach
We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws
If you need assistance or a reasonable accommodation, please reach out to us at
https://shorturl.at/cdpT2RegularExperienced
