Clinic Assistant - Family Medicine - Vancouver Clinic

In this role you will support the clinical team by performing administrative tasks that are critical to providing excellent patient care.The Clinic Assistant assists with incoming calls, patient records and paperwork, supplies, referrals, and authorizations.

SCHEDULE: MONDAY THRU FRIDAY 7AM TO 4PM

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

• Specific duties and responsibilities will vary as required by the department.
• Supports team by scheduling appointments from phone calls and during checkouts and recalls.
• Assists in providing information for appealed claims.
• Responsible for processing urgent referrals.
• Responds to requests from 3rd parties for further information, documentation, clarification (attorneys, claims managers, etc.).
• Processes paperwork for FMLA, ADA, and Workers Compensation for patients.
• Responsible for processing prior authorizations for prescriptions.
• Answers incoming calls and is the primary contact to answer questions from the Patient Service Center.
• Receives incoming faxes for the team and distributes to assigned clinical staff.
• Follows patient referrals.
• Gathers and locates patient records.
• Processes and addresses non clinical errors within EPIC.
• Maintains non-pharmaceutical supplies in rooms, orders these supplies as needed, and monitors non pharmaceutical supply expiration dates.

SKILLS AND ABILITIES:

• Strong written and verbal communication skills.
• Excellent customer service skills.
• Detail oriented and ability to multi-task effectively.
• Working knowledge of medical terminology.
• Working knowledge of computers and basic software programs

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• Two years' experience in healthcare environment providing customer service and/or administrative duties strongly preferred.
• Prefer those with Epic EHR experience.

Pay Range:
$17.80 - $24.91

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.