Clinic Coordinator - Friend Health

I. Position Summary

Clinic Coordinators perform reception and clerical duties of considerable difficulty in outpatient clinic settings. This position involves extensive utilization of clinic systems and constant interaction with patients, physicians, and other members of the clinic staff. Clinic Coordinators must possess a strong customer service orientation and commitment to excellence and accuracy; while working in a fast paced, multi-tasking environment.

II. Educational Requirements / Experience

•             Associate degree desired or some college work. High School Diploma or GED required.
•            2-3 years related direct public contact experience with particular emphasis on customer serviced     skills.
•             Electronic Health Record (EHR) experience desired
•             Ability to type 35 wpm and perform general office duties of filing, Xeroxing, operating printers.
•             Familiarity with telephone, intercom systems, and personal computers.
•             Ability to enter and retrieve data accurately.
•             Strong interpersonal skills; ability to handle a wide variety of public contacts, including conflicts, with patients, tact, courtesy and discretion.
•             Ability to handle sensitive matters according to Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
•             Ability to attend mandatory training classes offered after hours or on weekends, with advance notice.

IV. Essential Job Duties & Responsibilities
•             Maintain office supplies and forms necessary to carry out front desk activities
•             Maintain familiarity with various types of insurance program/plans
•             Assist with Medicaid applications to include Newborn add-on, MPE, and CountyCare
•             Maintain familiarity with Federally Qualified Health Center program requirements including Sliding Fee Scale discount program
•             Work collaboratively with all departments to ensure timely registration and that patient care activities are coordinated effectively
•             Collect balances and copayment due at time of check in
•             Reconcile daily balances at the end of the day and submit deposits with batch report to Site Manager
•             Enter and verify all patient demographic and insurance information correctly at every point of patient contact
•             Schedule appointments for patients in accordance with established procedures
•             Confirm patient appointments by telephone 24 hours in advance and document outcome
•             Call No Show within 24 hours of missed appointment and attempt to reschedule
•             Answer telephone calls in a professional and courteous manner within minimum rings
•             Obtain authorization for treatment from managed care organizations and/or explain self-pay ramifications to patient
•             Perform other duties as required or assigned