Clinic Office Supervisor - Pediatrics - Good Shepherd Health Care

Employer paid benefits; Medical, Dental, and Vision

Compensation; Min: $55,120.00  Max: $74,526.40

DEFINITION OF POSITION:

Position is responsible for day to day operations in Referral, Reception/Scheduling, Medical Records and Group admitting departments.  Acts as customer service liaison for staff and patients in the Good Shepherd Medical Group Clinic (GSMG) in accordance with HIPAA, governmental and other regulatory standards.  Is a member of the GSMG management team and as such facilitates development of department mission, goals, budgets, policies, procedures, and work standards.   Compiles and analyzes data, prepares and presents statistical information on department performance, productivity, activity, and budget to administration.  Uses TQM methods to improve performance and processes.  Selects, orients, trains, and evaluates clinic staff in designated areas.  Ensures training and development for clinic office staff.  Demonstrates clerical skills through job performance.   Is trained as IT super user for all clinic modules and works closely with IT to train staff, troubleshoot issues, provide and test possible solutions to correct problems etc within clinic EPIC modules.  Helps to ensure smooth transitions during software updates.  Performs other related duties as assigned.

Education:  High School graduate or equivalent.  College trained preferred High School/GED5 or more years of experience required

Experience:   Minimum of five years progressively responsible customer service experience with responsibility for training, assigning and reviewing work and handling disciplinary actions; minimum of two years receptionist experience in a clinic setting.

KNOWLEDGE:  Knowledge of Referrals, Reception, Scheduling, Medical Records and Lab Admitting tasks. Knowledge of customer service concepts and clinic policies. Knowledge of business methods including productivity/workload analysis, and scheduling.

SKILLS:  Skills in the effective management of staff. Skills in excellent customer service, ability to role model and instruct staff; create and maintain a pleasant atmosphere and interactions. Skills to properly collect and analyze productivity data, provide quality improvements, ensure smooth operations daily and maintain appropriate staffing.