Clinic Supervisor - Florida Medical Clinic

Our Vision is to be the best choice for healthcare in our community

Job Title:                    Office Supervisor

Department:                Family Practice

Reports to:                 Director or Associate Director of Physician Offices

Job Summary:  Must have 2 year of experience as a team lead or office manager. Experience as a Medical Assistant, Billing, maintaining staff payroll and department schedule Manages the day to day operation and maintenance of the department.

WHAT DOES FLORIDA MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best.  From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.

• Gives you an employer that you will have pride in working for
• Provides excellent training programs and opportunities for growth
• Offers Medical Benefits including:
  • Employer Contributions to HSA high deductible plan
  • Discounts at our medical facilities
  • Cigna Open Access OAPIN & OAP plans
• Supports Incentive based Wellness Programs
• Offers company sponsored Life Insurance with buy-up provisions
• Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
• Supports Paid Time Off and Holidays
• Gives generous 401K plan with annual 3% Employer contribution after one year of employment
• Values and appreciates its employees
• Boasts a reputation for superior health care and quality service

Essential Functions of the Position:

• Manages staff
• Completes performance reviews
• Coaches and counsels staff
• Investigates and gathers information related to issues or concerns prior to employee reprimand or staffing changes
• Maintains and monitors attendance of staff
• Coordinates staffing needs and schedules to include PTO requests and coverage
• Interviews candidates for open positions and extends offers as approved by Administration
• Completes new hire and termination process
• Makes recommendations to Administration related to staffing needs
• Organizes and directs monthly staff meeting
• Monitors uniform and ID badge compliance
• Addresses and coordinates training needs of department

• Facilitates office communication
• Attends meetings as required
• Notifies and educates employees and providers of new policies and procedures
• Provides flow of information between providers, management, and staff
• Handles and resolves patient complaints
• Requests patient discharge letters and completes discharge process

• Manages work flow within the department
• Manages and maintains provider schedule(s)
• Monitors employee task
• Implements new work routines or changes
• Investigates and resolves clinical tasks in a timely manner to maintain optimal efficiency in the department
• Addresses software, hardware, phone, and Quick Q system issues and creates IT tickets if unable to resolve, and monitors ticket statuses daily  
• Oversees office inventory and generates purchase requisitions
• Coordinates and oversees outside chart audits including security access form to IT

• Schedules legal conferences and or depositions

• Manages facility
• Addresses facility issues and creates work tickets for Maintenance

• Ensures the office is clean and well maintained
• Ensures the office is safe by identifying and eliminating safety hazards
• Reports incidents, accidents, or injuries to Administration by completion and submission of proper form(s)

• Manages payroll

• Reviews and updates employee attendance through electronic time system
• Enters miscellaneous time (i.e. PTO, CME, jury duty, and bereavement time) as needed if available and approved
• Collects and submits time sheets for salaried employees

• Prepares invoices for pre-payment of records and/or forms
• Secondary Check-out position
• Patient account review
• Back-up for front office positions as needed

Additional Responsibilities:

• Maintains an organized and clean work area
• Places phones on and off service at the appropriate times
• Participates in maintenance of office supplies
• Performs other incidental and related duties as required and assigned
• Maintain our AHCA Licensed lab
• QC logs and COLA accreditation
• time keeping, supply orders, monitor daily staff operations, and administrative duties for completion.

Physical and Mental Demands:

• Normal physical ability
• Above average concentration and high level complexity of decision making
• High level verbal and written communication skills
• Above average ability to manage multiple tasks simultaneously
• High tolerance to stressful situations

Job Qualifications:

• High school graduate or GED equivalent REQUIRED
• Excellent interpersonal and communication skills
• 2 years experience required
• Certified Medical Assistant
• Strong computer proficiency
• Demonstrated ability to lead people and get results through others
• Ability to plan ahead, organize and manage multiple priorities
• Knowledge of QC logs, COLA accreditation and maintain our AHCA licensed lab

We are an Equal Opportunity Employer and make employment decisions without any regard to race, gender, disability or protected veteran status

Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights