Clinical Coordinator - Facility CMA - Your Health Organization

We are seeking a Clinical Coordinator to assist with all clinical needs for our Greenwood/Aiken patients. The Clinical Coordinator plays a crucial role ensuing the seamless coordinator of patient care. This position involves proficient chart preparation, communication, scheduling of patient visits, assessing vital signs and hand on task with patients, appropriate utilization and logging of chronic care management activities, and provider and patient support.

A successful Clinical Coordinator will be able to perform these essential duties and responsibilities accurately and efficiently. Prior experience in a similar role is crucial to the success of our team due to the fast past and value-based model of care.

This will be hybrid role traveling between ALF, SNF and IL facilities in the Greenwood area and Aiken area twice a week as well as completing task remotely from your home setting. You must have reliable transportation as travel is required daily. This is a salary-based position, with the opportunity to receive monthly bonuses. Mileage reimbursement is given for all travel requirements. This is a full-time 8-hr position (8:00AM-5:00PM) (Monday-Friday).

Duties:

• Chart Preparation: Review and organize patient medical records in preparation for visits. Ensure all necessary documentation, test results, documents, diagnoses, and relevant information are accessible for the provider. Utilize Navina to ensure these items are added, completed, and/or updated. Maintain accurate up-to-date patient records, including demographic information, contact details, insurance information, appointment history, etc. Ensure confidentiality and adhere to privacy regulations when handling sensitive patient information. Verify active consent forms and alignment paperwork are completed and in patient’s chart. Medication reconciliation.
• Appointment Scheduling: Collaborate with care team to schedule and coordinate patient appointments with the Company’s provider(s), and other members of the care team. Schedule appointments for patients with healthcare providers based on availability, medical urgency, and patient preferences. Ensure all providers (which includes pharmacists, medical social workers, etc.), nurses, etc. Schedules are fully optimized. Communicate effectively with patients to ensure they are informed and prepared for upcoming visits.
• Patient Communication: Interact with patients via email, patient portal, telephone, text, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions. Respond to patient inquiries, resolve scheduling conflicts, and assist in rescheduling appointments when necessary.
  •Staff Communication: Foster effective communication between the care team to facilitate coordinated team-based care.
• Chronic Care Management: Appropriately and accurately document and log chronic care management activities for both providers and self. Work in conjunction with care team to keep the patients chronic care management care plans up to date.
• Patient Education: Provide patients with information and resources related to conditions, plan of care, and self-management strategies.
• Provide Support: work buckets, prior authorizations, process DME orders, follow-up with labs/x-rays, etc. referrals, prescriptions, and monitor quality measures and GAPs in care.
• Customer Service: Provide exceptional customer service to patients, exhibiting a compassionate and empathetic attitude. Address patient concerns, inquiries, and complaints professionally and promptly, striving to meet patient needs and ensure their satisfaction.
• Administrative Functions: Perform general administrative tasks and support other staff as needed. Work assigned buckets, ticklers, census lists, and region’s scheduling voicemail tasks. Utilize the company’s software systems to enhance patient care and staff productivity.

Requirements:

• Active CMA, LPN or RN license
• Must have at least 3 years of experience
• Preferred experience in ALF, SNF or IL facilities
• Excellent communication and interpersonal skills with the ability to build strong relationships at all levels of the organization.
• Strong problem-solving abilities
• Ability to work effectively under pressure.

As an employee of Your Health, you will be part of an established and highly regarded faith-based company committed to your personal and professional development that offers:

• Competitive compensation
• Health Savings Account w/ "dollar for dollar" match up to $1,050.00
• 401(k) w/ company match up to 4% of gross annual salary
• Career advancement through education and nationally recognized apprenticeship opportunities
• Comprehensive health, dental and vision coverage
• Company sponsored life insurance coverage

If you are a driven individual with a passion for Health Care, we invite you to apply for this position. Join our team and make a significant impact on the success and growth of our organization.

For more information about Your Health Organization, please visit our website at: www.yourhealth.org