Clinical Education Manager - Systems - Mary Free Bed Rehabilitation Hospital
Grand Rapids, MI
About the Job
We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.
Mission Statement
Restoring hope and freedom through rehabilitation.
Employment Value Proposition
At Mary Free Bed, we take pride in our values-based culture:
Diversity, Equity, and Inclusion. Our Commitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.
Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
Summary
The System Clinical Educator will provide development expertise for both licensed and unlicensed rehabilitation team members by functioning as an educator, consultant, facilitator, change agent and leader. Responsible for managing the consistent implementation and delivery of training, education, and performance improvements within the MFB System. Work to assess and execute strategies relating to trends, opportunities, and training needs for clinical practice. Measure and evaluate the effectiveness of training programs within each system site. This role works closely with clinical educators and leaders within each system site to provide leadership in conducting educational needs assessments, planning, designing, and implementing educational offerings for both licensed and unlicensed clinicians. The role leads investigations, curriculum development, community development, and teaching of evidenced based rehabilitation nursing principles and practice.
Essential Job Responsibilities
Work closely with the System Educators and Leadership to assess performance, identify gaps and key drivers, and recommend training solutions and other related strategies for enhancing performance.
Ensure successful implementation of the training curriculum.
Define business and performance objectives for all relevant training initiatives.
Measure and evaluate the effectiveness of training in achieving desired outcomes.
Keep abreast of current learning and performance strategies, delivery methods, and techniques.
Determine implementation plans, schedules, resource needs, and supporting logistics for delivery of training initiatives.
Manage external resources, as needed, to maximize cost effectiveness and quality.
Facilitate training from time to time.
Perform other duties as required.
Embrace Diversity, Equity and Inclusion, by:
Treating everyone with dignity and respect
Opening more doors to opportunities for underrepresented cultures
Growing talent and people
Evaluating and eliminating disparities
Taking action against injustices, bias and racism
Honoring our differences and how to collaborate
Educating staff, patients and the communities we care for
Restoring Hope and Freedom, together
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications
Bachelor’s degree or equivalent experience
2-5 years prior experience in training and/or education
Active Driver’s License with willingness to travel to system sites.
Demonstrated ability to establish and maintain strong working relationships with leaders, staff, and physicians.
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of executive, management, and company personnel
Ability to deal with the public in a professional manner
Ability to maintain confidentiality of information
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects to meet target dates for implementation
Ability to operate personal computer, spreadsheet application, database, windows
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to work independently
Ability to lead and manage others
Advanced skills in evaluating the impact of training initiatives
Advanced knowledge in teambuilding, relationship building, facilitation and presentation
Knowledge of adult learning principles and facilitation techniques
Ability to use computer and software applications (i.e., MS Office)
Preferred Job Qualifications
State clinical licensure (RN, PT, OT, SLP)
2 years prior inpatient rehabilitation
Masters Degree in education
Participation in research projects
Physical Requirements for Essential Job Qualification
Levels:
None (No specific requirements)
Occasionally (Less than 1/3)
Frequently (1/3 to 2/3)
Majority (More than 2/3)
Remain in a stationary position: Frequently
Traverse or move around work location: Occasionally
Use keyboard: Majority
Operate or use department specific equipment: _____
Ascend/Descend equipment or ladder: _____
Position self to accomplish the Essential Functions of the role: _____
Receive and communicate information and ideas for understanding: _____
Transport, position, and/or exert force:
Up to 10 pounds: _____
Up to 25 pounds: _____
Up to 50 pounds: _____
Up to 75 pounds: _____
More than 100 pounds: _____
Other weight: Up to_35__ pounds Occasionally
Other: _____
Job Title: Clinical Education Manager – Systems | Job Code: 1852 |
Department: Network Operations | FLSA Class: Exempt/Salaried |
Reporting Relationship: Director of Network Operations | |
Mary Free Bed Summary
The above statements are intended to describe the general nature and level of work being performed by employees in this classification. If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability, or other legally protected characteristic.
