Clinical Manager - Welllinks

Job Title: Clinical Manager

Reports to: Director of Field Operations

FLSA: Exempt

Location: Remote

About Wellinks:

Wellinks is the COPD disease management company committed to empowering people to live fully and breathe freely by improving outcomes for those we serve. We are creating a future where COPD care is designed and delivered around the individual and supported by a team striving to help them live a healthier, more fulfilling life. Our partners choose Wellinks to deliver a tailored and personalized health care experience for their members, resulting in improved outcomes at lower costs.

Wellinks is a high-growth company that is rich with mission-driven talent, guided by passionate healthcare leaders, and backed by world class investors. We are headquartered in New Haven Connecticut, conveniently between Boston and New York, and have team members across the US.

Our Values:

Principled: We say what we do and do what we say.

Collaborative: We work together, empower people, and celebrate relationships.

Innovative: We are resilient and learn from all experiences and challenges.

Effective: We measure what matters and are outcomes driven.

Authentic: We celebrate diversity, inclusion, and the perspective of others

Job Summary:
The primary purpose of the Clinical Manager is to manage, develop and grow the Clinical Liaison team to assess and provide disease management education and/or monitor members via remote monitoring tools--as well as utilizing the same standards in their own patient responsibilities under the supervision and prescription of a licensed physician.

Responsibilities:

1. Ensure that all programs, practices, and policies/procedures meet the standard of patient care and scope of practice for all clinical services provided by Wellinks.
2. Assist Director with planning and implementing strategic initiatives that promote improving patient satisfaction, employee engagement and development, achieving industry leading quality standards and clinical programs.
3. Assist Director with monitoring and implementing relevant tasks to ensure program success and growth (onboarding, graduation rate, staff education/training).
4. Address any/all system notifications received on a daily basis.
5. Review, track and approve direct reports schedules and daily/ weekly visits.
6. Track and manage all initial visits and status of each initial visit on a daily basis.
7. Schedule, lead and conduct weekly team calls with team.
8. Schedule, lead and conduct bi-weekly one-on-one employee calls.
9. Schedule and lead audit performance evaluations for direct reports.
10. In partnership with Human Resources, the Clinical Manager is responsible for departmental employee relations oversight, promoting employee engagement opportunities, personnel recruitment, personnel hiring and termination.
11. Prepare and deliver annual reviews and goal setting for direct reports.
12. After training period, the manager will be responsible for timely approval of all payroll activity.
13. Other duties as assigned by Director to support Wellinks and its product lines.

Education, Experience, & Licensing Requirements:

1. High level of interpersonal and communication skills to provide effective leadership to direct reports with a diverse set of educational and clinical backgrounds. These skills are also needed to develop and maintain productive working relationships with other departments, clinical service groups, medical staff and external organizations/agencies
2. Effective collaboration, negotiation, and conflict resolution skills as well as the ability to favorably influence a wide variety of people, including other managers/leaders, physicians, hospital associates, and patients.
3. Knowledge and coaching skills to facilitate integration of performance improvement and employee engagement tools and techniques throughout the department.
4. Minimum of an Associate’s degree in an allied health profession (Respiratory Therapy or Nurse preferred). State license(s) will also be required IF manager is required to provide direct patient care.
5. Previous supervisory experience preferred.
6. High level of initiative, organization, task management, attention to detail and follow through a must.
7. As a condition of employment, qualified individual will be subject to a drug test and background check, including criminal history check, driving history and character references.
8. Individual must possess a valid driver’s license, suitable driving history and be insurable (without conditions) by Company’s insurance carrier.

Additional Qualifications:

• Ability to learn and adapt quickly to new technologies
• Thrive in fast paced, cutting-edge environment
• Must be able to build strong, trusting relationships with members
• Must have excellent verbal and written communication skills
• Working knowledge of Microsoft office applications (Word, Teams, Outlook)
• Willingness to learn new tools
• Problem-solving and decision-making capabilities.
• Ability to manage multiple tasks in a fast-paced environment.
• High level of emotional intelligence and customer service orientation.
• Analytical thinking and data-driven approach to managing processes.

Benefits:

• A competitive compensation package
• Unlimited PTO
• Flexible work policy
• Paid Parental leave, STD & LTD
• Health, dental, vision & life coverage
• Matching 401k retirement savings plan

Equal Employment Opportunity

Wellinks embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better and more impactful our work will be! Wellinks is an equal opportunity employer and prohibits discrimination based on race, color, religious creed, age, sex, gender identity or expression, marital status, national origin, ancestry, past or present history of mental disability, intellectual disability, learning disability, physical disability, genetic information, pregnancy, veteran status, or status as a victim of domestic violence or any other characteristic protected by law.