Clinical Operations Director-Administration surgery - Nemours

Responsibilities include development, implementation and monitoring of clinical guidelines, protocols, and policies that govern the practice of professional registered nurses, medical assistants, ophthalmic technicians, dental assistants and administrative support staff working across multiple ambulatory specialty locations throughout the Delaware Valley.

This leader is responsible for providing guidance and oversight to all nursing and ancillary clinical associates within Surgical Specialty ambulatory clinics on the NCH-Delaware campus:

• Wilmington's Raspberry, Silver and Sunshine modules

• Satellite locations varying by specialty

• Telemedicine

Leadership responsibilities include strategic planning, ensuring consistent evidence-based care delivery, representing Surgery in various forums, and delivering benchmarked quality patient service and outcomes.

This position will be responsible for oversight of Regulatory Compliance and quality programs within outpatient clinics for Surgical Specialties. Working closely with Regulatory Readiness as well as Infection Prevention & Control, ensure ambulatory clinical operations meet or exceed the Joint Commission regulatory requirements.

Works in collaboration with Clinical Operations Directors from other ambulatory locations including:

• Wilmington's Orthopedics, Cardiac and Pediatrics modules

• Delaware Valley Ambulatory Care Clinics (ACC) satellite locations

• Ancillary Hospital based teams including Laboratory, Radiology, Sterile Processing and Therapy

• Jacksonville, Central Florida and Pensacola locations

This individual must bring a track record of successfully applying LEAN methodology or similar continuous improvement techniques. Demonstrated experience as an effective change agent and disciplined fiscal steward are equally important. This position reports to the Department of Surgery AVP and the Senior Director of Ambulatory Nursing and works collaboratively with nursing leaders, hospital administrators, perioperative services management, practice leadership, social work, office managers, centralized care management teams and surgeons.

This position role models Nemours Standards of Behavior and actively supports Nemours strategic vision.

Essential Functions:

• Supervises the organization, coordination and direction of patient care services in Surgical Specialty
  ambulatory clinics in the Delaware Valley and other areas as assigned. Ensures advancement of
  Nemour's vision, strategies, brand, model of care, quality/safety goals and commitment to
  patient/family centered care.
• Well versed in the ANCC Magnet model and is prepared to lead, innovate and document continued
  progress for re-designation. Advances understand of ANCC Magnet among ambulatory nurses.
• Ensures integration of Continuous Improvement principles and strategies in all operational areas.
  Promotes concepts of standard work, daily huddles and reliable methods in all locations.
• Provides leadership and direction in accordance with organizational and departmental goals.
  Ensures Shared Governance Model is effective in achieving Associate engagement and evidencebased
  Nursing practice. Supports and mentors Ambulatory Shared Governance Committees.
• Is responsible for participation in departmental and hospital programs for quality assessment and
  improvement, identifying opportunities to improve services, making recommendations and
  implementing actions as appropriate and consistent with the goals of the Nemours Foundation and
  the Delaware Valley Practices. Demonstrates broad knowledge of national pediatric benchmarks
  for quality outcomes of care and service and effectively executes plans to achieve and surpass
  benchmarks.
• Provides clinical direction in planning for new building sites, remodeling of existing sites and
  acquisition of external practices. Leads special projects and/or task forces, leads patient and family
  centered care initiative, and attends committee meetings as assigned by the Executive Vice
  President, Chief Nurse Executive, Practice Administrator, and Senior Director of Ambulatory
  Nursing Extends discretionary effort in collaborating with partners from the Nemours Children's
  Hospital and Nemours ambulatory clinics in Florida
• Creates a learning environment for students from nursing, medicine, administration and allied
  health programs that promote application of relevant theories and principles related to
  multidisciplinary patient care and service management.
• Encourages the development of research ideas and testing research hypotheses in the delivery of
  care of pediatric patient populations, modifying Nursing practice based on research findings as
  appropriate and sharing such to optimize the effectiveness and efficiency of pediatric healthcare
  through publication and presentation at appropriate seminars, meetings, and symposiums.
• Demonstrates outstanding stewardship and innovation. Follows cost control standards of the
  hospital and practice including development and management of budget. Provides ongoing
  assessment of the revenue cycle and develops remediation plans as needed.
• Excellent interpersonal, collaborative and communications skills are required.
  Practice Quality, Safety and Regulatory Compliance
• This position will work alongside Regulatory, Infection Prevention, Compliance and quality
  programs within Surgery Specialty modules.
• Ensure all Surgical Specialties with the ACC operations maintain the Joint Commission
  regulatory requirements.
• Coordinate clinical competency process for all Surgery Specialty clinical staff.
• Lead the daily clinical operations of the Surgery Specialty clinical effectiveness and quality
  improvement initiatives. Provide oversight on performance improvement, patient safety, and
  outcome management initiatives in accordance with Nemours' strategic goals.
• Ensure that the organization performs well on key metrics in quality and patient safety while
  supporting the performance improvement efforts in Nursing and Clinical Operations and
  facilitating local performance improvement efforts of service lines and system-wide
  collaborations.
• Prevent future harm by initiating and overseeing proactive evaluation and redesign of systems
  to improve care processes (e.g. forcing functions, checklists, error causation thinking, human
  factors, applied informatics, culture).
• Support improved outcomes by emphasizing both appropriate behaviors and robust systems
  that include concise accountability measures and follow-up.
• Improve consistent delivery of evidence-based care and reduction in preventable harm by
  focusing on reliability and applying the principles of reliable design, collaborating closely with
  the patient safety team.
• Reduce variation in care delivery through the implementation of standards and protocols.
• Utilize best practices to perform gap assessments and implement strong actions that will
  alleviate identified gaps.
• Effectively report, encourage reporting of, investigate, and analyze patient safety incidents,
  medical errors and potential risks in the facility.
• Facilitate thorough and credible serious event analysis in collaboration with patient safety
  team that results in strong sustainable improvement strategies.
• Perform Patient Safety Rounds that identify patient safety risks. Empower staff to identify and
  participate in resolution of patient safety concerns.

Coordinate disclosure of serious events to patients and/or families in accordance with organizational
policy and regulations.

Remain flexible, innovative, and enthusiastically engaged to ensure the Clinical Operations team can
support all Delaware Valley operations.

Job requirements:

• BSN in Nursing required; completed or plan for completion of Master's of Science in Nursing or
  equivalent degree (i.e. MBA, MHA)
• Active Delaware (or compact state) Pennsylvania, and New Jersey Registered Nurse Licensure
  Required
• Current American Heart Association BLS certification required
• May be required to obtain additional nursing licenses in states where Nemours conducts business.
  Certification as Nurse Leader and/or Executive preferred.
• Minimum of 5 years nursing experience. Upper-level Nursing Administration experience preferred.
• Experience with family centered care preferred.