Clinical Project Manager, Information Technology Portfolio Management - Hospital for Special Surgery
New York, NY 10021
About the Job
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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise
Clinical Project Manager, Information Technology Portfolio Management
Full-Time
Overview:
The Clinical Project Manager leads and coordinates inter-departmental and organizational wide projects, in addition to supporting IT Applications with their initiatives. The Project Manager will be an integral member of the IT Applications Program Office and support change management, process optimization and adoption, and documentation in pursuit of strategic initiatives.
Who will love this job:
- An organizer who will keep multiple projects running on time and budget while balancing competing tasks for yourself and others.
- A strategist who will assist in project planning and execution. Understanding key goals and satisfying a diverse group of stakeholders and their priorities.
- An adapter who is comfortable working as part of a team-based portfolio and supporting other’s work-styles and requests for custom materials.
- A collaborator who will liaise and coordinate across the organization and be a primary point of contact for internal and vendor team members.
- A proud evangelist who will advocate project management principles, and the ability to transfer that knowledge to HSS staff and end-users through the creation of best-practice materials.
- A communicator and presenter who will effectively provide concise status updates on all projects and represent the team in management venues.
What You'll Do:
- Be a founding member of the IT Applications Program Office, reporting to the Director, to support Enterprise strategic initiatives within the clinical portfolio (Epic clinical applications: Inpatient, Willow, Ambulatory, MyHSS, Optime/Anesthesia, Radiant, Beaker).
- Have a deep understanding of the clinical workflows and hospital operations to be a strategic partner to the wider business, acting as the primary interface between IT and Operations.
- Ensure organization alignment with the Enterprise PMO and Technical PMO across cross-portfolio objectives and advising hospital leaders.
- Create and maintain project tools and processes based on best practices for cross-team use: project plans, issue and enhancement trackers, training companions, agenda templates, executive engagement/escalation, change management, etc.
- Coordinate and collaborate with the Enterprise PMO and Technical PMO.
- Develop and maintain project management training for the department, including consultative services.
- Strategize and oversee the development, implementation, and maintenance lifecycles of multiple clinical and regulatory projects simultaneously, including:
- Plan and Execute:
- Create project plans.
- Write SOWs and manage future service purchases.
- Facilitate the completion of project scope/resource requirements, project charter, and lessons learned documentation.
- Define and tracking all tasks, milestones, and deliverables.
- Manage project deadlines and hold the team accountable for deliverables.
- Assist staff with research, meeting scheduling and facilitating, note taking/follow up, and general team coordination.
- Take ownership of issues and the delivery of resolutions. Track all issues and risks with the appropriate tools.
- Monitor and track all projects with the appropriate tools, and report statuses regularly to stakeholder groups.
- Learn and Grow:
- Research new methods for enhancing performance, and track project interventions with positive outcomes.
- Complete project assessments to innovate new processes and tools for the organization.
Qualifications:
Qualifications:
- A bachelor’s degree at a 4-year institution; preferred majors in computer science,
- Epic clinical application training or certification.
- Demonstrated ability to manage and work well in a team, navigate complicated governance structures, remove roadblocks for team members, and adapt to a constantly changing healthcare environment with competing priorities.
- Proven comfort with strategic planning, risk management, conflict resolution, and change management.
- Excellent interpersonal, oral, and written skills; collaborative; assertive; strategic and tactful.
- Advanced knowledge of the Microsoft suite of products.
- Expertise in project management software (i.e., Jira, Monday.com, Smartsheet) and working knowledge of Lean/Agile practices preferred.
- Willingness to work a flexible schedule according to business requirements.
The ideal candidate will have:
- At least 5 years of experience working as a Project/Program/Portfolio Manager in a high intensity environment; healthcare and Epic experience preferred.
- PMP, PgMP, PfMP, PMI-ACP, DASSM, CSM, SAFe Agilist certifications preferred.
- Experience with OKRs preferred.