Clinical Services Coordinator, Intermediate at Blue Shield of California

Your Role

The  Behavioral Health Team team responsible for timely and accurate processing of Treatment Authorization Request and assistance in finding providers for members in need.  The Clinical Services Coordinator (CSC), Advanced will report to the Senior Manager of Utilization Management- Behavioral Health  . In this role you will be for supporting clinical staff day to day operations.

Your Work

In this role, you will:

• Work in a production-based environment with defined production and quality metrics.
• Process Faxed /Web Portal /Phoned in Authorization or Hospital Admission Notification Requests, Utilization Management (UM)/Case Management (CM) requests and/or calls left on voicemail. 
• Select support for Case Manager such as mailings, surveys.
• Data entry including authorization forms, high risk member information, verbal HIPPA authorizations information for case creation.
• Support to Intermediate and Specialist CSC.
• Assign initial Extension Of Authority (EOA) days, or triage to nurses, based on established workflow. 
• Research member eligibility/benefits and provider networks. 
• Serves as initial point of contact for providers and members in the medical management process by telephone or correspondence.
• Assists with system letters, requests for information and data entry.
• Provides administrative/clerical support to medical management.
• Intake (received via fax, phone, or portal). Data entry including authorization forms, high risk member information, verbal HIPPA authorizations information for case creation.
• Provide workflow guidance to offshore representatives                                                
• Other duties as assigned.          

Your Knowledge and Experience

• Requires a high school diploma or equivalent
• Requires at least 3 years of prior relevant experience
• May require vocational or technical education in addition to prior work experience
• Preferred, 2-year work experience with Medicare, Medi-Cal within the Medical Care Solutions’ Utilization Management Department or a similar medical management department at a different payor, facility, or provider/group.
• In-depth working knowledge of the prior authorization and/or concurrent review non-clinical business rules and guidelines, preferably within the Pre-service, Inpatient, DME and/or Home Health, Long Term Care and CBAS areas
• Ability to provide both written and verbal detailed prior authorization workflow instructions to offshore staff.                                                                                                          
• Ability to work in a high-paced production environment with occasional overtime needed (including weekends) to ensure regulatory turnaround standards are met. 
• Knowledge of UM regulatory TAT standards                                                                                     
• Knowledge of clinical workflow to assist nurses with case creation, research/issue resolution and other UM related functions, as necessary.                             

Pay Range 

The pay range for this role is: $ 20.47 to $ 28.66 for California.

Note 

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

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