Clinical Services Liais(RN)-NE - ECU Health
Greenville, NC 27835
About the Job
ECU Health
About ECU Health Medical Center
ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.
Position Summary
The Clinical Services Liaison (RN) is responsible for:
Positive and effective representation of The Center and introducing the full scope of services offered to hospital case managers, physicians, nursing agencies and other referral sources.
Ensuring the ongoing updates and education for referral sources.
Responsible for the successful clinical coordination of care from the referral source into the home setting on behalf of The Center.
Provides and utilizes clinical expertise and skills to assist referral sources &/or patients with:
the identification of appropriate candidates for home infusion &/or home health care.
the identification of the patients' and/or caregivers ability to provide care.
patient education and training regarding therapy and supplies, as well as, clarifying expectations of care in the home.
medication connection at the hospital / facility in order to expedite the discharge into the home setting, as appropriate.
Responsibilities
Develops, maintains and grows core therapy and service line admissions to The Center through positive referral source relationships and provides positive and responsive customer service with assigned target accounts.
Recognizes opportunities for expanding business opportunities with current referral sources / business associates and involves either the Director of Sales & Marketing or the General Manager. (Based on reporting structure)
Demonstrates thorough knowledge of core therapy referrals and qualifying criteria by payor source, such as: TPN, Enteral Nutrition and Inotropic Agents for Medicare.
Evaluates current and future clinical and service needs for existing and new accounts.
As appropriate &/or required, coordinates &/or conducts in-services and continuing education programs for referral sources and their support staff.
Collaborates with referral sources (i.e. hospital case managers, home health agencies, physician offices) and The Center staff to facilitate the coordination of care for new patient referrals to The Center.
Coordinates and communicates all discharge planning activities for new patient referrals with The Center personnel and referral sources, including, but not limited to:
Intake
Clinical Operations: Pharmacy &/or Nursing
Warehouse Operations, if required
Reimbursement, if required
Appropriately documents the coordination of care activity including, but not limited to:
Home infusion &/or nursing services utilized.
All communication with patients, referral sources, physicians and Center personnel.
All patient &/or caregiver education & training.
Documentation must be legible, accurate and complete and complies with company policies & procedures.
Maintains up-to-date referral source records, as well as, any other requested records in accordance with The Center's instructions &/or business goals.
Assist with activities to achieve favorable net revenue and gross profit goals for The Center.
Represent The Center in a professional and positive manner.
Attend and participate in appropriate office meetings, sales meetings, training programs and regional and national trade shows and conventions as directed by Director of Sales & Marketing or the General Manager, (Based on reporting structure).
Coordination and cross-training of departmental work duties to achieve maximum productivity and efficiency.
Stay abreast of developments in field of infusion therapy.
Comply with all company policies and directives for the fulfillment of the company objectives.
Communicates any problems incurred directly to the Director of Sales & Marketing or The General Manager (Based on reporting structure).
Minimum Requirements
Associate Degree in Nursing (ADN) or higher
Three years of relevant experience
Valid NC Nursing License
Valid NC Driver's License and auto insurance
American Heart Association BLS required within 30 days of hire; Must maintain current CPR certification
Preferred Requirements
Bachelor's Degree in Nursing (BSN)
3 years of IV related experience
2 years of Home health care experience
1 year of Case Management experience
Sales and Customer Service experience
Certified Registered Nurse Infusion (CRNI)
Contact Information
For additional information, please contact:
Tavis Richardson, Talent Acquisition Consultant
ECU Health Talent Acquisition