Clinical Services Supervisor (RN) - Community Health Centers of the Central Coast

Job Title:                Clinical Services Supervisor (RN)

Department:           Medical

Reports To:            Health Center Manager

FLSA Status:         Exempt

Wage Range that the Company Expects to Pay: $3,600.00 – $3,969.00 bi-weekly

SUMMARY 

Under the direct supervision of the Health Center Manager and in-direct clinical supervision of Nursing Administration, the Clinical Services Supervisor (CSS) shall perform licensed nursing duties under scope of practice, oversee back office clinical competency and performance, maintain and operate medical and laboratory equipment, assist in the treatment and care of patients, including performing physically demanding assignments. The CSS will collaborate with the Health Center Manager to manage the clinic’s productivity goals while maintaining high patient satisfaction, efficient, and quality care.

It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice.

Participates in patient population management relating to clinical services while taking into account cultural diversities, sensitivities, and local recourses.

Prioritizes the management of patient acuity and optimal clinical flow. Recalls patients for routine health maintenance as needed. Use Evidence Based Practice guidelines to assist with disease management.

Participates independently in direct or indirect care coordination and case management. Provides patient education directed by provider’s care plan.

Coordinates with the Care Team (Primary Care Provider, Health Educator, Registered Dietitian, RN, Behavioral Health Provider, Director of Nursing, or Medical Director) to ensure appropriate services are arranged for the patient in order for the patient to meet his/her care goals.

Provides direct/indirect patient care services that ensure the safety and protection, comfort, and the performance of disease prevention and restorative measures.

Independently utilizes nursing judgement to provide triage of patients with proper disposition and appropriate level of care using company adapted triage protocols.

Participates in rooming patients, obtaining vital signs, medication administration, and patient treatment as directed by provider and within RN scope of practice. Initiates emergency procedures as directed by standardized protocols.

Performs, observes, and records symptoms, abnormalities, and progress of the patient and reports findings to the provider. Documents all care coordination activities in the medical record.

Assists team with a pre-visit checklist and participates or directs team huddles to establish patient goals and interventions. Assists with patient/client follow up appointments within the recommended time frames.

Communicates with all members of the care team both internal and external by being a patient advocate. Uses available resources to facilitate care to ensure appropriate services are arranged for the patient in order for the patient to meet self-management and care goals.

Tracks and compiles outstanding test and laboratory results required for examinations and visits for referrals and follow-up. Coordinates the notification process with support staff as recommended by the providers.

Maintains and operates medical and laboratory equipment and documentation as necessary. May need to assist provider during treatment, examination, and/or testing of patients.

Performs clinic audits and maintenance of laboratory and medication management for a multitude of state or federal regulatory compliance.

Collaborates with the Quality Improvement Department to comply with federal and state regulations and payer requirements. Assists with various report tracking in and all software programs as designated by the company.

Attends and participates in staff meetings and ongoing nursing review meetings. Participates in specialty committees as assigned.

Demonstrates professionalism when calling patients and provides quality customer service using AIDET Standards.

Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events.

Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations.

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics).

Demonstrates knowledge of domestic violence, child and dependent abuse protocols.

Demonstrates cultural sensitivity and competence with patients.

Demonstrates adherence to Quality Improvement processes such as Meaningful Use, HEDIS, UDS and Regulatory compliance and company productivity.

Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).

SUPERVISORY RESPONSIBILITIES

There are indirect clinical supervisory responsibilities with this position. The CSS will be responsible for the clinical supervision of back office staff such as medical assistants under the authorization and supervision of a licensed Physician, Podiatrist, Physician Assistant or Nurse Practitioner. With the collaboration of the Health Center Manager, the CSS will oversee the Medical Assistant clinical competency and performance. It is expected that the CSS will mentor, teach, and provide in-service training of the back office staff.  Additionally, with collaboration of the Health Center Manager, the CSS will work to build schedules and coverage for the staffing needs of the clinic. The CSS will work with the Health Center Manager to ensure the oversight or ordering of needed supplies and clinical equipment. It is the responsibility of the CSS in collaboration with the Health Center Manager to ensure staff are versed and compliant with regulatory standards. The CSS is expected to know the California scope of practice for the back office staff and ensure safety for patients.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Graduation from an accredited Registered Nursing program. Current RN license issued by the State of California Board of Registered Nursing required.

Minimum two year of recent experience in ambulatory care preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, policy and procedure manuals. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. 

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents.

COMPUTER SKILLS

Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office and Google Suite skills required. Working knowledge of EHR required. Competency in EHR system required.

CERTIFICATES, LICENSES, REGISTRATIONS 

Possession of current, valid, unrestricted California Driver's License (Class C) required.

Required to obtain and maintain current, valid, unrestricted RN license issued by the State of California Board of Registered Nursing.

Current CPR (BLS-C) card required. Must obtain a valid CPR card within first 60 days of employment if not certified at time of hire.

OTHER REQUIREMENTS

Required to pass a criminal history background check and drug screen upon hire.

Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit. The employee is frequently required to stand and walk. The employee must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. The employee must regularly lift and/or move up to 25 pounds of supplies. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is moderate (i.e. office and clinic setting with computers, phones, and printers). Must be able to work in a fast-paced environment.

Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.