Clinical Support Rep II - Multispecialty Clinic - Alice Peck Day Health System

• POSITION STANDARDS
  • High School Diploma and /or a minimum of two years customer service experience in a medical office setting preferred.
  • Must act in a professional and courteous manner with the public, patients, co-workers, and providers at all times.
  • Experience with computer and applications required.
  • Excellent interpersonal skills required.
  • Critical thinking and independent judgment a must.
  • Must be able to work with little guidance.
  • Demonstrates a working knowledge in all aspects of patient registration, checkout and scheduling.
• POSITION PHYSICAL REQUIREMENTS
  • Anything listed here requires a pre-employment physical by Employee Health to determine if the employee is capable of meeting the requirements.
    • Physical Activity:
    • Upper Extremity:
    • Push/Pull/Lift/Carry:
• PART TWO: FUNCTIONAL RESPONSIBILITY

  • Position Objective

    • Under minimal supervision must be able to troubleshoot patient registration, resolve errors in registration process, as well as any inbound or outbound referrals, while working with the patient and organization best interest in mind.

  • Performance Expectation

    • Must be able to demonstrate with confidence working knowledge of patient registration, cash management, and scheduling with a high level of accuracy.
    • Express expectations of others and their contributions in a positive manner.
    • Genuinely values others input and expertise and is willing to learn from others.
    • Solicits other ideas and opinions to help form specific decisions.
    • Takes initiative for correcting customer problems and follows through to completion.
    • Ability to remain calm and controlled when dealing with difficult customer situations.
    • Understands integration of clinic software programs and ability to identify gaps and malfunctions. Use appropriate process to report issues.
    • Identifies common registrations issues and is able to drill for information to resolve the issues.
    • Responsible for scheduling patient appointments and management of recall and reminder communications.
    • Utilizes referral management to initiate and acquire inbound and outbound referrals.
    • Supports clinical request by imitating orders and prior-authorizations.
    • Responsible in assisting communication between patients, clinicians, outside providers and facilities.
    • Performs other duties as assigned.

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