Clinical Team Manager (RN) - Homecare at Hartford HealthCare

Basic Purpose of the Position:

As part of a person centered care model, this role will assist in management of daily operations of an interdisciplinary care team. This role will ensure the delivery of outcome based, cost effective care by utilizing metric-driven decisions.  The primary purpose of this role is to manage, develop and mentor clinical staff.  This role will collaborate with all team members to achieve exceptional outcomes.

In general, most of the time will be spent in the following activities:

- Identifies and facilitates professional development needs and competency of staff through home visits with staff to supervise and evaluate clinical performance; identifies and follows through with development plan

- Maintains compliance with regulatory agency policies and procedures by providing staff guidance in making clinical and case management decisions that are cost effective and focused on clinical outcomes

 - Accountable for team performance in achieving desired clinical and operational performance Measures

- Utilizes clinical software to identify opportunities for education, most appropriate utilization of services, oversee clinical progression of patients and trend team outcomes and performance.

 - Assures that clinical and functional outcomes are achieved at the highest level possible

- Resolves patient care problems collaboratively with internal/external customers - collaborates with peers across the regions

- Oversees the daily assignments for clinical and clerical staff based on client needs and

staff competency to maintain team productivity standards; LEAN Daily Management process (Visual Boards)

Ensures timeliness of SOCs and timeliness of adjunct service delivery

- Determines staffing needs and coordinates hiring to meet service demands for assigned geographic areas

- Hires, trains, coaches and evaluates staff.  This role is also responsible for completion of personnel evaluations according to agency timelines.

- Reviews and analyzes team and patient metrics to consistent with agency initiatives.    

- Participates in preceptor programs

- Anticipates customer needs and responds quickly, accurately and pleasantly

In addition, the position involves other duties such as:

Will actively participate in the performance improvement process known as H3W.  Participates in clinical huddles and IDT

Performs other duties as assigned