Clinical Team Scheduler - VNA - Waterbury Hospital
Oakville, CT 06795
About the Job
Job Summary:
- Schedules and coordinates patient visits for professional and paraprofessional staff
- Works collaboratively with the Senior Clinical Team Scheduler
- Triages phone calls for the Clinical Management Team
- Assists with the ordering and management of patient, nursing and paraprofessional supplies
- Assists with data management and administrative support activities
- Provides exemplary customer service to all customer contacts
- Performs all other duties that Management determines necessary
- Reports to the Clinical Manager
QUALIFICATIONS:
Minimum Education and Experience:
- High School diploma or equivalent
- Two (2) years' experience in a health care setting
- Previous scheduling experience
- Proficiency in the use of computers and software applications
Other Qualifications:
- Prior office experience in a home healthcare setting
- Must be able to work in a fast paced environment
- Physical, mental and sensory abilities sufficient to meet performance standards with or without assistive devices
PERFORMANCE CRITERIA:
The Clinical Team Scheduler will possess the following skills and demonstrate leadership attributes to perform the following duties:
- Schedules and coordinates patient visits for professional and paraprofessional staff
- Communicates with staff to schedule patient visits within the visit frequency ordered
- Communicates with patients and families to coordinate their visit schedule
- Communicates any patient visit issues to the Clinical Managers in order to maintain compliance with the physician ordered plan of care
- Reports to the Clinical Manager and communicates any problems or issues as they arise
and paraprofessional supplies
- Coordinates ordering billable and non-billable medical supplies for the Clinical Team
- Communicates with the Clinical Team and staff regarding supply utilization and management
- Communicates with Agency's supply vendors regarding ordering, utilization and management
- Inventories non billable supplies and places orders appropriately
- Provides the paraprofessionals necessary supplies
skills to facilitate accurate data management
- Triages and responds to telephone calls for the Clinical Management Team and communicates the
information to the appropriate clinical team members
- Provides exemplary customer service to all customer contacts
- Reports trending patterns to the Clinical Manager
- Demonstrates "self-directed" and "self-motivated" qualities requiring minimal support from
- Supervisor
- Actively identifies new areas for self-development and continuously seeks out learning
- opportunities
- Demonstrates creative problem solving and execution
- Offers new ideas or tries new approaches to the job, task or problem
- Can be relied upon to meet requirements of job description, with a minimum of supervision
- Communicates schedule changes to manager or appropriate person and need for assistance
- Is prompt and attends meetings and programs as expected
- Demonstrates an ability to perform job responsibilities in an organized, efficient manner
- Prioritizes needs and meets productivity standards for the department
- Demonstrates an ability to understand and carry out instructions
- Adapts to changing conditions during the work day and in the industry
- Remains focused and responds appropriately when under pressure
- Ability to complete and submit job related/required reports in an accurate, clear, concise and timely manner, assuring that content meets any federal, state, local and Agency requirements
- Demonstrates sound integrity and decision making in all issues related to job
- Adheres to standard of confidentiality, discussing patient and Agency information only with appropriate personnel in the proper setting
- Promotes a positive image of the Agency at all times
- Demonstrates faithfulness in coming to work in accordance with work schedule
- Appropriate use of paid time off
- Functions with an understanding of individual performance and its impact on co-workers
- Works cooperatively and assists department and Agency co-workers as needed
- Volunteers for projects/committees to achieve department and/or Agency goals
- Demonstrates an ability to effectively express self, orally or written
- Shows respect and courtesy in interactions
- Seeks clarification from appropriate source if communication is not clearly understood
- Displays positive attitude and is resolution oriented
- Demonstrates ability to take initiative and to follow through on responsibilities and projects
- Presents ideas effectively and encourages participation by others
- Delegates responsibility appropriately and offers support and guidance as necessary
- Demonstrates innovative ideas and suggests positive approaches to problem solving
- Recommends plan for implementation
- Personal appearance is neat, clean and professionally appropriate
- Maintains dress code for department
STATUS: Non-Exempt
PI250718618
Source : Waterbury Hospital