Cloud Service Engineer/Service Desk Deputy Lead - Accenture Federal Services
Lorton, VA
About the Job
Job Description:
Accenture Federal Services is currently seeking a highly skilled and versatile Service Desk Deputy Lead to join our dynamic team. We are looking for a well-rounded individual with a strong technical background, a passion for continuous learning and improvement and a desire to mentor junior level technicians to build exciting careers in IT.
Responsibilities include:
- Account management of day-to-day operations for onboarding new users, internal user base and user account life cycle
- Adding and removing users and granting permissions
- Engaging with appropriate stakeholders to identify and support focus areas to meet customer SLAs
- Account Provisioning/User Licensing
Here's what you need:
- Bachelor's Degree in Computer Science or Management Information Systems. If the degree is not in CS/MIS, extensive experience (3-5 years) or numerous certifications in networking, operating systems, and DEVOPS/scripting or coding is required.
- 3+ years of experience with the following technologies:
- Networking
- Application Management
- Database Management
- Operating System Administration (Linux/Unix preferred, Windows experience also valuable)
- Help Desk Customer Support
- Cloud Technology (Azure Preferred)
- Active Directory, Group Policy Objects
- 3+ years of experience with:
- Programming/Scripting Experience: Proficiency in C++, Perl, Powershell, Java.
- Business Analytics Tools: Knowledge of Power Automate, PowerBI, or similar tools from Google or Amazon.
- Cloud Technologies: Familiarity with cloud technologies and infrastructure as they relate to Application servers such as Exchange, SharePoint, Active Directory Experience
- 2+ years in a Leadership Role
Bonus points if you have:
- Familiar with Information Technology Infrastructure Library (ITIL) service operations processes of problem, change, configuration, incident and release management.
Security Clearance:
- Active TS/SCI and willing to do a CI Poly
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Maryland, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
Los Angeles County Information Only
If you live in or expect to work from Los Angeles County if hired for this position, please review below for important additional information.
Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed in the job posting, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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