Cocktail Server - FAIRMONT

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Take orders, retrieve and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to Hotel specifications. Assist in the maintenance of the outlet area and equipment.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards (i.e., FAME, LQA guidelines).
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Maintain complete knowledge of P.O.S. (MICROS) and manual systems.
• Complete opening side duties:
• Fold/stack cocktail napkins.
• Stock swizzle sticks, straws, matches
• Line cocktail trays.
• Stock glassware.
• Restock supply cabinet.
• Check date on credit card imprinter at opening shift.
• Prepare bowls of bar snacks; place on tables when guest is seated.
• Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• Greet guests and take their orders (food and beverage), utilizing suggestive/up-selling techniques.
• Input orders into system and ensure Bartender/Kitchen verifies transmission.
• Legibly document orders when system is down and distribute orders to respective personnel for preparation of order; follow call procedures at the Bar.
• Retrieve orders from designated areas and serve to guest's.
• Open and serve wine/champagne bottles.
• Answer outlet telephone within 3 rings, using correct greeting and telephone etiquette.
• Monitor and maintain cleanliness, sanitation and organization of tables, service areas and outlet itself.
• Remove soiled wares from tables to dishwashing area.
• Present guest checks and process payments through the Bartender.
• Adhere to all cash handling and credit policies/procedures.
• Extend courteous salutations when guests leave outlet an invite them to return.
• Clean and reset tables immediately after guests depart.
• Clearly communicate last call at designated closing time to guests.
• Report tips at the end of assigned shift.

• High school graduate or equivalent vocational training certificate.
• Minimum of 18 years of age to serve alcoholic beverages.
• 1-year experience as a Cocktail Server, Food Server or Host/Hostess.
• Fluency in English, both verbal and non-verbal.
• Experience in bartending and handling cash.
• Certification in an alcohol awareness program.
• Certification of previous training in liquor, wine and food service.
• Food handling certificate.
• Certification of CPR
• Provide legible communication.
• Ability to input and access information in the property management system/computers/point of sales system.
• Compute basic arithmetic.

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities