Coffee House Attendant - Omni Hotels & Resorts

Location

William Penn Hotel

History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business and industry. A recent multi-million dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations, and award winning cuisine that have defined the Omni William Penn Hotel for decades.

Job Description

Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state and leaders of business and industry.  A multi-million-dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations and award-winning cuisine that have defined Omni William Penn for decades. The Grande Dame is now hiring for a Coffee House Attendant.  Come and join the #1 Hotel in the City of Pittsburgh and her Team!

Responsibilities

• Providing excellent customer service to all guests.
• Taking beverage and food orders in a professional manner.
• Answering guest questions about menu items.
• Brewing gourmet coffee and other specialty beverages.
• Sell sandwiches, snacks, espresso, and specialty beverages.
• Up selling and suggestive selling of items.
• Accurately processing cash, credit, check transactions and maintaining a balanced bank.
• Communicate with the culinary team when more product is needed.
• Knowledge of food menu and wine list (when applicable).
• Stock condiment trays, coffee station, display cases, and refrigerators.
• Clean the area as needed and at the end of the shift.
• Handle all checks and cash according to procedures.
• Printing of reports at the end of the shift and banking out.
• Attend all designated staff meetings and training sessions.
• Be familiar with all property amenities and other restaurants.
• Know and adhere to all liability laws.
• Respond to any reasonable task as assigned by supervisor or manager.
• Complete other duties assigned by manager and/or supervisor.

Qualifications

• Must have a flexible availability, including weekends and holidays, and early morning shifts.
• Previous customer service experience is required; relevant barista or food and beverage experience is preferred
• Must have excellent communication skills both in person and on the phone.
• Must be able to bend, push, pull and stand for extended periods of time.
• Must be able to lift at least 30lbs.
• Must have a current Servsafe Certification 
• Must have a current RAMP Certification

Rate: the first 3 months $15.44, after 3 months $16.29 and 6 month rate is $17.15

This position does get tips but it's not guaranteed

The Benefits of Being Omni

FT - Full benefit package available after 60 days

Competitive wages

Discounted Associate Room Rates at Omni Hotels across the country

Free Employee Meals

A great family of co-workers

Work for the most prestigious Hotel in Pittsburgh!

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement  

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.