Collection Specialist - Whelan Security

A/R Collection Specialist
Responsibilities:

• Monitoring customer accounts and detecting overdue payments
• Collecting and analyzing data for a selected payment/debt history
• Reaching out to customers to discuss their outstanding invoices
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Consulting and helping clients with billing and credit problems
• Managing payments and refund operations
• Developing measures encouraging timely payments
• Reporting on collection operations and customer account updates
• Escalate accounts where there is no response from customer or unable to resolve payment issues.
• Be prepared to discuss account status of past due accounts in weekly meetings.

• 3+years' experience of working on a Collection Specialist position
• Profound knowledge of collection techniques and billing procedures
• Good knowledge of legal regulations in the debt collection area (such as FDCPA)
• Easy working with targets
• Critical thinking skills
• Excellent communication skills٫ both written and oral
• Stress-resistant and productive
• Good level of problem-solving and negotiation skills
• Managing historical records of account statuses and collection
• Ability to bring tasks to completion
• Have a high school diploma; associate or bachelor’s degree would be a bonus.