Collections Representative at Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time. Employees are required to work our normal business hours of 2:00pm – 11:00pm EST with a Saturday OR Sunday shift. It may be necessary, given the business need, to work occasional overtime. Our office is located at 550 Peach Tree NE Atlanta, GA 30308.

We offer 4 weeks of on-the-job training. The hours during training will be 8:00am to 4:00pm EST.

 Primary Responsibilities:

• Hospital collecting on patient responsibility for visit in an emergency room or clinic setting.


• Possess and apply thorough knowledge of collections and the ability to apply the knowledge to all aspects of patient account including insurance, billing, and collection processes.


• Identify problem accounts and reviews accounts for discrepancies and potential issues.


• Contact insurance companies to resolve patient responsibility at point of service.


• May make recommendations to Manager on proper course of action to collect on account.


• Sort and file correspondence.


• High energy fast-paced environment.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED


• Must be 18 years of age OR older


• 1+ year of billing or collections experience


• 1+ year of customer service experience.


• Experience with using Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort, filter, and work within tables), and Microsoft Outlook (email and calendar management)


• Ability to travel up to 10% to local healthcare facilities


• Ability to work onsite at 550 Peach Tree NE Atlanta, GA 30308


• Ability to work 02:00PM – 11:00PM EST, with a Saturday or Sunday shift.

Preferred Qualifications:

• 1+ year of hospital/healthcare collections experience


• 1+ year of healthcare customer service

Soft Skills:

• Strong decision making and problem - solving skills.


• Being able to work independently with minimal supervision.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

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