Collections Representative (Bilingual-Spanish) - Johnson Service Group

Johnson Service Group (JSG)  is seeking an Collections Servicing Representative (Bi-lingual Spanish) Henderson, Nevada 
Salary- $20-$23.00 per hour
This is an onsite position
Bilingual Spanish a plus

Job Summary

• Resolving delinquency on automobile loans,
• Negotiating payment arrangements.
• May skip trace to locate customer or unit and may recommend reviewing accounts for repossession. 
• Auto-dialer calling environment but may be in a queue-based environment.
• Structured team setting with shared and individual goals.

Description % of Time Spent 
45%-

• Handles inbound/outbound collection calls in a professional manner.
• Reviews open accounts for collection efforts.
• Maintains good customer relations with borrowers, and effectively solves problems in an effort to resolve account delinquency and prevent losses.
• Collects customer payments in accordance with payment due dates.
• Provides timely follow-up on payment arrangements.
• Follows and maintains policies and procedures in all aspects of the position. Escalates calls as required.

45% - 

• Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
• Maintain and update customer demographic and employment information on a regular basis.
• Meet or exceed performance goals as assigned by management

5%-

• Send all applicable statutory notices where applicable 

5%-
       • Perform other assignments and duties as directed by supervisor

Knowledge, Skills & Abilities

• Fluent English required; Fluent Spanish preferred
• Ability to add, subtract, multiply and divide using whole numbers, common    fractions and decimals. Ability to compute rate, ratio and percent and to draw  and interpret graphs.
• Proficient in Microsoft Office Suite

** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.