Collections and Sales Representatives - Foundever

At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, collections and sales. All calls are inbound calls only - no cold calling. 

An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Every great customer conversation starts with a great employee experience.

We believe in investing in our agents and helping them to achieve a career goals. You will have the opportunity to grow within the company and encourage you to do so.

Customer Service Representative will be supporting one the largest providers in the U.S. for military service members and their families. Associates will be servicing inbound and outbound calls from customers concerning collection policies, procedures, and strategies for resolving past due accounts.  Duties will include collecting past due payments, complete skip locate functions when necessary. Associates will be compliant with federal regulations regarding banking, security and privacy regulations. As a third-party associate, this will be a main factor in their work along with servicing the members with all banking requests. This is a fast paced, problem solving, and member centric unit of the enterprise. We are looking for like-minded and skilled individuals. 

• Adapt to a fast paced and changing environment
• Professional customer service aptitude
• Basic conflict resolution skills
• Effective verbal and written communication
• Active listening skills
• Demonstrate ability to multitask and navigate multiple monitors and system tools at a time 
• Ability to navigate system tools to search for answers and information
• Basic understanding of banking and credit/debit cards
• Basic computer troubleshooting skills
• Ability to solve complex situation with limited information 
• Questioning and deductive reasoning skills

• Pay: Training $17.00/H Production $18.00/H
• 100% paid Professional Training
• Expected hours: No less than 40 per week Saturday required
• 401(k) with company matching
• Medical, Dental, Vision and Wellness Benefits 
• Employee Assistance Program (EAP)
• Paid Time Off
• Employee discounts
• Referral Bonuses
• Internal Mobility (84% of our managers are promoted within) 

• Must be at least 18 years of age
• Must have a HS Diploma or GED Equivalent
• Preferred 6 months-1 year of relevant work experience in Sales 
• Must have open availability during hours of operation
• This position requires you to be on-site. Must live within 50 Miles of the Fayetteville site: 921 Strickland Bridge Rd. Fayetteville, NC 28304

Foundever™ is a 2023 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.