Collections Specialist (Auto Finance) - American Credit Acceptance

What We’re Looking For

We are seeking dedicated Servicing Specialists (or Collections Specialists) to join our team in a role that offers three different levels of expertise: Level I, II, and III. As a Servicing Specialist, you will be a key connection between our company and our valued customers, focusing on resolving outstanding balances and managing delinquent accounts. Your responsibilities include initiating customer contact, negotiating payment arrangements, and using collections techniques to cure outstanding past due balances and avoid further delinquency. Whether you are interested in starting a corporate career or are an experienced collections professional, we have a role tailored to your skill level. This role operates fully onsite in our Forest Park, GA office.

The start date for this role is October 14th, 2024.

Starting Pay: $17-$20 per hour (dependent on experience).

What You’ll Do

Duties may vary based on level, but your day-to-day will include a variation of:

• Managing a portfolio of assigned delinquent customers, ranging from early to high-risk and 31+ days past due.
• Initiating customer contact through our auto-dial system, making up to 300 calls a day.
• Using various collection techniques to negotiate payment arrangements and terms in order to resolve delinquent accounts.
• Working closely with customers to facilitate timely car payments.
• Utilizing skip-tracing techniques to locate customer information and evaluate financial situations varying in complexity.
• Handling call escalations when necessary.
• Accurately documenting information within our computer systems.
• Assisting with special projects, written document composition, and reports as needed.
• Performing other duties as assigned.

What You Bring
Required

• 1-3+ years of Collections, Customer Service, or Sales experience.
• High School Diploma or GED.
• Strong attention to detail and excellent problem-solving skills.
• Ability to navigate various computer applications.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced environment.
• Stable work history.
• Coachable and receptive to feedback with a desire to learn and grow your skillset.

Preferred:

• Experience with an auto-dialer system a plus.
• Proven track record of successful collections or relevant experience a plus.
• Advanced knowledge of company products, services, policies, procedures, and collections systems.
• 4 years of college or equivalent.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday-Friday 8:00 AM to 5:00 PM, and 1-2 days per week working 10:00 AM to 7:00 PM with some schedule variations as needed.

Travel

No travel is expected for this position.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

California Privacy Notice
"As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice."

#LI-SA1