Collections Specialist - Goodside Health/Urgent Care for Kids

Company Overview:
At Goodside Health, we are dedicated to providing top-notch healthcare services to our patients while ensuring a smooth billing and payment process. We are seeking a detail-oriented and proactive Collections Specialist to join our team and contribute to the financial health of our organization.

Job Summary:
The Collections Specialist is responsible for providing exceptional customer service to patients, managing account resolutions, and handling billing and insurance-related tasks. This role involves interacting with multiple stakeholders, ensuring accuracy, and working efficiently in a fast-paced environment.

Essential Functions:

• Provide outstanding customer service to patients, addressing inquiries and concerns.
• Assist with account resolution by communicating account information, updating insurance details, offering solutions, and setting up payment arrangements.
• Handle a high volume of inbound and outbound calls related to billing and collections.
• Collaborate with internal team members and departments to manage billing and insurance queries.
• Run various reports to track and work on pending and aged claims.
• Verify claim denials daily and process corrections for resubmission.
• Assist with batch payments, scanning, and attaching necessary documents.
• Post self-pay, co-pays, deductibles, and/or coinsurance payments as applicable.
• Support the team with additional tasks as needed.

Required Skills & Abilities:

• Strong understanding of medical terminology.
• Expertise in multiple billing types, including patient billing, insurance, and other invoicing.
• Exceptional attention to detail in a fast-paced, dynamic environment.
• Ability to analyze problems, define challenges, and proactively suggest solutions.
• Capable of performing repetitive tasks with accuracy.
• Ability to meet deadlines while maintaining high accuracy under pressure.
• Excellent oral and written communication skills for maintaining relationships with internal teams, third-party payors, patients, and other representatives.
• Proficient in managing data from multiple sources.
• Personal traits of professionalism, accountability, innovation, and commitment to high standards.
• Competency in Microsoft Office 365.

Education & Experience:

Required:

• High school diploma or equivalent.

Preferred:

• 3 years of experience in billing/collections.

Why Join Us?
At Goodside Health, we believe in taking care of those who take care of others. That’s why we offer a comprehensive benefits package, including:

Urgent Care for Kids Benefits

Full-time staff members are eligible to participate in our suite of benefits starting the first day of the month following 30 days of employment, including:

• Competitive salary & company culture
• Medical, Dental, and Vision coverage with various tiers
• Accident, critical illness, and hospital indemnity insurance
• Company-paid basic life insurance
• Voluntary life & disability insurance (short-term and long-term)
• Legal & identity theft protection
• PTO

Full-time and part-time staff members are eligible for:

• 401(k) plan
• Professional Development Reimbursement
• Employee Assistance Program (company-paid)
• Free in-clinic and telemedicine visits for employees and dependents
• Corporate Discount Program (flights, hotels, theme parks, retail, etc.)
• Company-paid BLS and PALS renewal classes

Goodside Health is grateful for all candidate submissions; however, this role is not outsourced to external vendors at this time.

Equal Opportunity Statement
Goodside Health sincerely embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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