Collections Supervisor - Bilingual (Spanish/English) Preferred - RTO National

We are growing! Come and join us!

Due to continuous growth, we are currently recruiting for a Collections Supervisor!

We recruit employees who support our core values of Accountability, Creativity, Integrity, Respect, and Candor. By prioritizing these values, we deliver on our vision of "Success made Simple" to ourselves, our dealers, our customers, and our communities.

The Collections Supervisor will be responsible for managing a team of Account Managers and Customer Service Representative and will primarily focus on supporting their team in order to improve productivity and individual performance.

The Ideal Candidate will:

• Help monitor high risk accounts
• Take second talk-offs
• Assist with any escalated calls
• Queue submittal reviews
• Manage team members portfolios during scheduled time-off
• Perform skip-tracing
• Oversee team's time management
• Maintain budgeted KPIs and service levels
• Ensure the team is executing an effective call and queue strategy
• Keep your team motivated and working together in a positive environment
• Reinforce training and mentor team members

What you need:

• Excellent communication skills
• Initiative
• The ability to effectively and positively manage a team of 5-6 people
• Knowledge of the collections process
• The ability to mentor others
• Excellent customer service skills
• Prior experience in a supervisory role, preferably in a call center
• Bilingual in English/Spanish is HIGHLY preferred
• A high school diploma or GED

What we will provide you:

• Monthly Bonus Potential
• Hybrid Scheduling Potential
• An Engaged Leadership Team
• Hands-On Training
• Ergonomic Benefits
• Paid Time Off & Paid Holidays
• Employee Assistance Program
• Medical, Dental, Vision, Disability, and Employer Provided Life Insurance
• Health Savings Account Eligibility
• 401(k) Plan with a Safe Harbor Match

Please visit our website for more information!

https://www.rtonational.com/careers

RTO National is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, pregnancy, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.