Collector Insurance Specialist - NSM Insurance Group, LLC

Join the team at American Collectors Insurance, where passion meets protection!

We are looking for Collector Insurance Specialists to join our underwriting team.

Collector Insurance Specialists at American Collectors work directly with policy holders, agents and brokers who utilize our call center for support or service needs on existing and/or new policies. We expect them to provide the best possible customer service while maintaining our underwriting integrity.

This role requires an active Property & Casualty or Personal Lines insurance license as well as prior insurance experience (ideally sales and service), a passion for client interaction, strong problem-solving skills and the ability to thrive in a fast-paced environment.

This role can be done in-office, hybrid or fully virtual from anywhere in the continental US. Our office is located in Cherry Hill, NJ.

In this role you will:

• Communicate directly with policy holders, agents and brokers on new and existing business via phone and email
• Maintain our underwriting integrity by adhering to company underwriting standards and philosophy
• Conduct risk analysis
• Determine eligibility
• Quote and bind new business
• Make changes to in-force policies 
• Answer back-to-back inbound calls
• Make outbound calls for as needed follow-ups and reply to customer inquiries
• Establish relationships and follow up with customers
• Provide prompt, accurate and friendly customer service

About the company:  American Collectors Insurance has been specializing in collector car insurance policies since 1976. An industry leader with an A+ service rating, we offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value.

As part of NSM Insurance Group, American Collectors Insurance collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.

Join us at American Collectors Insurance, where every day is an opportunity to contribute to a rich legacy, protect cherished memories, and be part of a community that values passion and excellence. Embrace the extraordinary – apply now!

Compensation: $50-58k/yr depending on experience level, overtime eligible (not required)

Benefits: health insurance (medical, dental, vision), flexible spending & health savings accounts, life insurance, retirement plan, paid time off, overtime availability, employee referral program

Weekly Schedule: 40-hour work week, Monday to Friday with rotating Saturday (about 1 every 4 weeks)

• Demonstrate high level of responsiveness and focus on providing our customers and brokers with a superior level of service
  • Process/close the sales on new business
  • Perform changes to in-force policies
  • Identify coverage comparison, program highlights and values, and effectively communicate to close the sale
  • Complete necessary documentation quickly and efficiently
  • Follow and adhere to underwriting compliance and service standards
• Conduct risk analysis and evaluate underwriting quality of applicants
  • Evaluate application factors/details to appropriately match premium to underwriting risk
• Expected to be on phones 100% of the time for mostly in-bound calls and as-needed outbound follow-up calls
  • Receive inbound calls from policy holders and agents/brokers needing service on existing policies or inquiring about new business
  • Make outbound calls for service follow-ups and reply to new business inquiries, people who have asked for our help and are expecting a call from us 
• Create and maintain relationships with customers and brokers
  • Build trust and credibility quickly
• Meet all production goals
• Escalate complex risks to Senior Underwriters to review/evaluate

• Prior insurance sales experience
• Active P&C or Personal Lines producer license 
• Prior experience with CRM systems 
• Strong critical thinking skills with the ability to analyze available information to make decision in alignment with our risk appetite 
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment and multi-task effectively 
• Strong ability to work independently as part of a virtual team
• Positive customer and quality focus

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