Command Center Officer - Westgate Resorts

$20 / hour

About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Emergency Management Corporate Command Center Officers

The Emergency Management Corporate Command Center Officers act as instruments of oversight and communication in executing Emergency Management, Security, Safety, and company policies. This position involves monitoring security videos and participating in planning, preparation, mitigation, response, and recovery activities to handle incidents affecting any nationwide Westgate property.

Key Responsibilities:

• Monitor CCTV and access control systems across all Westgate resort properties.
• Act as the communication lead and point of contact between response personnel and senior leadership at all levels across the country.
• Maintain focus throughout the workday, effectively monitoring a large video wall, TVs, and monitors while adapting to varying lighting conditions.
• Streamline workflows using project management tools to align team efforts.
• Prepare clear reports for senior management based on critical incidents and events.
• Provide leadership and direction based on Emergency Management objectives to resort management, safety teams, and response teams across the nation.
• Assist in building, training, equipping, and directing planning processes with leadership across the nation.
• Act as a Westgate representative in local, county, or state EOCs during activations and pre-disaster planning efforts, including meetings as requested.
• Provide accurate information during critical and non-critical emergency events from report to resolution.
• Provide constant informational updates to managers and executives to ensure situations, events, and incidents are understood and resolved appropriately.
• Update and maintain accurate attendance, communication, and reporting logs.
• Assist in researching past incidents and compiling requested footage.
• Provide situational awareness of issues occurring throughout all locations by monitoring systems, news media reporting, and establishing inter-group communication with other support elements.
• Utilize Emergency Notification systems to notify and/or pinpoint incidents or location concerns that may affect any property.
• Provide the initial or secondary response to all incidents involving police, fire department, and medical personnel.
• Assist Westgate Security personnel in the performance of their duties as requested and/or required by the Emergency Management Director or Executive Security staff.
• Complete required trainings as requested by management. These may include FEMA, IS, local, county, state, or federal Emergency Management, FEMA, or security command-related certificate courses.
• Perform any other tasks requested by management, within the scope of corporate policy, related to providing command center communications, notifications, preparedness, response, recovery, and mitigation tasks, or with the overall goal of ensuring Westgate Resorts is prepared and secured every day and during any All-Hazard Incident.
• Perform any other tasks requested by management, within the scope of Westgate Resorts and/or Central Florida Investments, Inc.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with the ability to make sound decisions and multitask in a busy environment. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong ability to understand direction, provide direction, and understand the larger objective are imperative to being successful in this role. The ability to follow direction, focus on details while multitasking, and work as a team are critical.

Core Values (Requirements): Additionally, the person must possess and adhere to the following core company values: Integrity Passion Work Ethic. 

Experience

• One to three years related experience and/or training; or an equivalent combination of education and experience preferred.

Education & Certifications

• High school diploma or general education degree (GED)
• ICS 100, ICS 700 preferred

Skills/Knowledge

• Must be proficient in Microsoft Word and Excel.
• Must be able to work as a team member sometimes in stressful situations.
• Must be able to make decisions within your scope of work and articulate problems and resolutions.
• Must be able to understand directions and fulfill deadlines and requirements

Travel Requirements

• Travel outside of Central Florida is unlikely but, in the event, travel costs will be reimbursed.

Physical Demands

• Negotiating several flights of stairs without stopping
• Running short distances
• Standing for prolonged periods in various weather conditions
• Moving or positioning heavy objects
• Required to sit for extended periods
• Regularly lift/move up to 10 pounds
• Frequently lift/move up to 25 pounds
• Occasionally lift/move up to 50 pounds

Language Skills

• Read and comprehend complex instructions and long correspondence
• Create memos for staff and management daily
• Read and interpret safety rules, operating/maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or team members
• Proficient in English, verbal and written

Mathematical Skills

• Add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
• Add and subtract two-digit numbers, multiply and divide with 10s and 100s
• Perform operations using units of American money, weight measurement, volume, and distance

Reasoning Abilities

• Apply common sense understanding to carry out written or oral instructions
• Define problems, collect data, establish facts, and draw valid conclusions
• Deal with problems involving several concrete variables in standardized situations
• Critical thinking and decision-making skills

Work Environment

• Must be able to work any shift (day or night) and in all weather conditions (indoors).
• Noise level in the work environment is usually moderate.
• Work environment characteristics are representative of those encountered while performing the essential functions of this job.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.