Commercial Business Analyst - HTC Global Services Inc

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.





At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.



Primary Skills:





+ 5+ Years experience in a Business Analyst Role



+ Good experience in the Commercial line of business under the Insurance domain area



+ Strong technology experience with policy administration solutions; experience with Guidewire PolicyCenter, ClaimCenter & BillingCenter strongly preferred.



+ Experienced with Agile Scrum methodology and business analysis methodologies; working knowledge of business analysis documentation standards



+ Hands-on experience in writing user stories & business specification documents is required.



+ Knowledge and experience leveraging both IT solutions and business process improvement.



+ Experience operating and interfacing with business management, including negotiation and presentation skills.



+ Proven track record of creating clear, concise deliverables that reflect a deep understanding of business needs and out-of-the-box software functionality.



+ Excellent problem-solving and analytical skills.



+ Excellent communication skills, both written and verbal; understands communication channels and escalates appropriately.



+ Strong initiative; able to self-manage; comfortable with ambiguity and able to work through it to get the right things done.



+ Must be able to see tasks through to completion without significant guidance.



+ Experience using standard project and business tools including JIRA, Microsoft Excel, PowerPoint, Project, and SharePoint





Roles and Responsibilities:





+ Lead requirements definition for complex projects and multi-year strategic initiatives; identify and translate business needs into clearly defined requirements, and create documentation inclusive of business use cases, process flows, data flows, traceability matrices, and report mock-ups



+ Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations



+ Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval



+ Build strong relationships within the business units and support functions to understand the business needs



+ Collaborate with development and testing teams to provide subject matter expertise, ensure that out-of-the-box functionality is leveraged, and assist in troubleshooting and resolving issues



+ Ensure that proposed solutions are focused on improving the efficiency and effectiveness of the business processes, and are consistent across products where possible



+ Works with technical teams to develop alternatives and recommendations



+ Collaborates with business, BSA lead, and other BSAs



+ Demonstrates system changes to meet relevant business needs



+ Manage competing priorities through effective organization and communication.



+ Ensures quality assurance of required deliverables



+ Test and validate results of production application deployments, and provide formal sign-off





Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier