Commercial Director - Maximus

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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

• This role is the key contact for the commercial relationship with DWP and our Prime Provider in Lot 2 (Capita)
• Responsible for the commercial governance of the FAS contract as a Prime Provider to DWP and a sub contractor in Lot 2 to Capita
• As the key contact for the commercial relationship, the Commercial Director interacts with the Department for Work and Pensions (DWP) and the Prime Provider (Capita). This involves negotiating commercial terms and ensuring contractual requirements are met
• Responsible for ensuring all contractual change and commercial requirements from DWP & Prime Provider in Lot 2 is assessed and any risk mitigated
• Ensuring all DWP commercial correspondence is cascaded through the business and timelines are met in terms of obligations on controlled correspondence, sent and received via BRAVO (or other appropriate channels)
• Understand the contractual commercial elements and work collaboratively with key SLT members to ensure business performance is in line with the commercial mechanisms and penalties in the contract
• Ensure all change is impacted and mitigated with appropriate correspondence and commercial protection ahead of implementation.
• Lead and manage the commercial team. Ensuring the team deliver an effective, high performing service to the business and key stakeholders
• Collaborating with the Senior Leadership Team, this role ensures that the business performance aligns with contractual mechanisms and penalties, reducing any financial exposure on the contract.

Advert closes 05/04/24

• This role is responsible for managing the commercial elements of the FAS contract across Lot 1 and Lot 2. Understanding the intricacies of the contract and working closely with key stakeholders internally to minimise the financial impact on the contract in the event of failed service credits. Understanding of all aspects of the commercial mechanisms in the contract and working with SLT members to ensure full understanding of performance metrics to ensure contract delivery is achieved
• Comprehensive Understanding of Commercial Mechanisms: You must grasp all aspects of the commercial mechanisms within the contract. Working closely with Senior Leadership Team (SLT) members, you ensure a thorough understanding of performance metrics to achieve successful contract delivery
• Effective Change Management: Before implementing any contractual changes, you ensure their appropriate impact ahead of any implementation. This proactive approach helps mitigate risks and ensures smooth transitions.
• Work collaboratively with Prime Provider, Lot 2 to ensure any flow down from their prime contract is effectively change managed and impacted in Maximus
• Work closely with our PIP Supply chain partners, to ensure any commercial implications on service delivery are shared and managed effectively with them in conjunction with the Supply Chain Director.
• Lead contract negotiations on behalf of Maximus with the support of Programme Director for Prime contract and as sub contractor to Lot2 prime provider
• Relationship management with Client (Capita) particularly senior representatives accountable for the commercial relationships and delivery performance
• Leadership and direct line management of colleagues within the commercial function. Provide leadership and guidance. Working to develop an engaged, motivated and high performing team.
• Lead the development and implementation of a colleague engagement strategy to ensure team are engaged, motivated, values-driven and ambitious to succeed within a high-performance environment
• You lead the development and implementation of a colleague engagement strategy, ensuring colleagues are aligned with organisational values, and are committed to success.
• Collaborate with colleagues across Maximus, Capita, DWP, supply chain partners, including Maximus central services and operational teams, to ensure the relationship is effectively coordinated and to continually review, evolve and deliver performance
• Drive a continuous improvement strategy to continually improve operational effectiveness, efficiency and service modernisation

Key Contacts & Relationships

Internal

• Programme Director and Senior Leadership Team
• Operational Teams
• Clinical team
• Central Services - eg. IT Technology Teams, HR, Recruitment, Talent and Development,
• Country Leadership Team
• Legal

External

• Capita
• DWP
• Supply Chain partners
• Other FAS suppliers

Qualifications & Experience

• Proven senior level experience (3+ years) of leading delivery operations in a service environment
• Proven capability to lead and influence in a complex multi-stakeholder environment
• Demonstrable Commercial Capability
• Work flexibly, travel extensively and effectively around the UK
• Established, values-driven leader, with ability to lead, mentor and coach employees
• Strongly performance focussed with a track record of proven success
• Customer focused both internal and external with ability to command respect quickly
• Proven ability to analyse problems, interpret operational needs, and develop integrated, creative solutions
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals at all levels both verbally and in writing
• Strong Commercial acumen and financial awareness
• Resilient and able to work under pressure both individually and as a team
• Flexible and proven to be able to respond to moving business demands

Desirable

• Preferably qualified in recognised continuous improvement programmes/techniques.
• Experience of working to a third party as part of a supply chain.

Individual Competencies

• Excellent verbal and written communication skills, with the ability to influence across multiple levels.
• Able to work well with others, creating an environment where continuous improvement and high-quality outputs are achieved.
• Strong understanding of data management, with the ability to present data in an appropriate format for multiple audiences.
• Ability to lead a team through change initiatives, maintaining focus and desired outputs.
• Ability to assess risks / interdependencies and mitigate against those
• Ability to work in a fast pace, changing environment
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals at all levels both verbally and in
• Educated to a minimum of degree level or equivalent

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.