Commercial Service Delivery Manager - Genesee Regional Bank

Salary Range: $102,000 - $120,000

PRIMARY RESPONSIBILITY:

The Commercial Services Delivery Manager is responsible for the delivery of banking services to Commercial clients, encompassing clients housed in Branch, Retail and Commercial Business units.

ESSENTIAL FUNCTIONS:

• Work with COO to develop an effective service delivery channel and infrastructure that consistently delivers a Remarkable Client Experience, both internally and externally.
• Partner with Commercial and Retail leadership to ensure client needs are understood and consistently met. Work collaboratively with Branch management to ensure an effective partnership related to service delivery.
• Maintain a comprehensive knowledge of market trends and the competitive landscape related to business banking, including best practices related to products and services, systems, and compliance.
• Collaborate with senior leadership to develop and implement products and services to meet the unique needs of commercial banking clients.
• Execute upon the bank’s Commercial banking strategy related to service delivery.
• Work collaboratively with business partners to effectively implement new products, systems and processes.
• Maintain a focus on continual process improvement to ensure the team is operating efficiently while delivering exceptional service.
• Manage the Commercial Services and Treasury Management teams. Responsible for management/oversight and ongoing developmental objectives including:
• Effective functional execution of the team
• Train and motivate employees
• Monitor and evaluate performance of direct reports, holding employees accountable for goals and objectives.
• Counsel, document, and engage in progressive disciplinary process when necessary.
• Develop staff through coaching and performance management process.
• Work across departments on bank wide projects and initiatives as necessary at the direction of senior management.
• Act as an escalation point for difficult or sensitive client issues. Keep management informed of client issues and trends.  Foster a culture of innovation, high performance, and accountability, focusing on growth and exceptional client experience.
• Ensure a strong control environment is maintained. Develop and maintain appropriate procedures and monitor to ensure bank policy and procedures are consistently followed.
• Other duties as assigned.

EDUCATION AND EXPERIENCE:

Bachelor’s degree in a related field, (preferably a business discipline) with a minimum of 5 years small Business Commercial Banking experience including at least 3 years of leadership experience or the equivalent combination of education and experience.

• Previous banking operations experience preferred.
• Working knowledge of banking regulations

COMPETENCIES:

• Provide a remarkable client experience.
• Holds self and others accountable for measurable, quality, timely results.
• Is adaptive and receptive to change; removes barriers for staff.
• Builds & maintains effective relationships at all levels both inside and outside of the Bank.
• Facilitates cooperation and motivates team members to accomplish group goals.
• Nurtures growth and is committed to ongoing training and development of staff.
• Lives the GRB Experience brand for others to emulate; influences and communicates effectively.
• Demonstrated PC literacy.

WORK ENVIRONMENT:  

The work environment is indoor and climate-controlled office environment.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Genesee Regional Bank is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AT ANY TIME.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)