Commercial Services Director - Highmark Health
Pittsburgh, PA
About the Job
Company :
enGen
Job Description :
JOB SUMMARY
This job supports the Client Executive and the Executive’s associated Profit & Loss (P&L) responsibility in a multi-year client partnership. Acts as a client and business manager to partner with the Client Executive to oversee the financial, contract, and resource management functions of the client partnership. May represent the Client Executive in meetings and presentations, including with client’s executives, decision makers and key influencers.
ESSENTIAL RESPONSIBILITIES
+ Consolidate the client's intake into a single process and monitors the activity of the requests including the estimating, prioritization and deployment of requests of assigned areas.Represent the client in internal meetings to make sure their requests are being developed and deployed.Possess a solid understanding of all aspects of portfolio management and provides enterprise knowledge of the organization's portfolio, as well as the partner plan portfolio.Actively consult with Integrated Planning & Delivery to ensure adherence to project financials across domains. Support Client Executive in development of annual business plan outlining delivery and revenue objectives.
+ Support Client Executive in developing and managing contract management process, statements of work, amendments, updates, compliance, service level agreements and performance guarantee reporting.
+ Manage the on-boarding/off-boarding of client team members, tracks performance of the client team, identify and address any training gaps in partnership with HMHS workforce management team, and ensure effective knowledge transfers during resource changes.
+ Partner with HMHS Security and Compliance teams to manage regulatory compliance within the client team and drive a culture of trust and understanding across business lines.
+ Other duties as assigned.
EDUCATION
Required
+ Bachelor’s degree in Business Administration/Management, Health Administration, Information Technology, or Finance or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Preferred
+ None
EXPERIENCE
Required
+ 7-10 years in Client Management
+ 7-10 years in the Health Insurance Industry
Preferred
+ 7 - 10 years in Consulting
LICENSES OR CERTIFICATIONS
Required
+ None
Preferred
+ Certified Healthcare Business Consultant (CHBC)
+ Certified Employee Benefit Specialist (CEBS)
SKILLS
+ Account Management
+ Analysis of business problems/needs
+ Analytical Skills
+ Consulting
+ Communication Skills
+ Company Presentations
+ Contract Management
+ Financial Analysis
+ Presentation Delivery
+ Healthcare Information Technology
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
_Disclaimer:_ _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
_Compliance Requirement_ _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf_ )
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J249942
enGen
Job Description :
JOB SUMMARY
This job supports the Client Executive and the Executive’s associated Profit & Loss (P&L) responsibility in a multi-year client partnership. Acts as a client and business manager to partner with the Client Executive to oversee the financial, contract, and resource management functions of the client partnership. May represent the Client Executive in meetings and presentations, including with client’s executives, decision makers and key influencers.
ESSENTIAL RESPONSIBILITIES
+ Consolidate the client's intake into a single process and monitors the activity of the requests including the estimating, prioritization and deployment of requests of assigned areas.Represent the client in internal meetings to make sure their requests are being developed and deployed.Possess a solid understanding of all aspects of portfolio management and provides enterprise knowledge of the organization's portfolio, as well as the partner plan portfolio.Actively consult with Integrated Planning & Delivery to ensure adherence to project financials across domains. Support Client Executive in development of annual business plan outlining delivery and revenue objectives.
+ Support Client Executive in developing and managing contract management process, statements of work, amendments, updates, compliance, service level agreements and performance guarantee reporting.
+ Manage the on-boarding/off-boarding of client team members, tracks performance of the client team, identify and address any training gaps in partnership with HMHS workforce management team, and ensure effective knowledge transfers during resource changes.
+ Partner with HMHS Security and Compliance teams to manage regulatory compliance within the client team and drive a culture of trust and understanding across business lines.
+ Other duties as assigned.
EDUCATION
Required
+ Bachelor’s degree in Business Administration/Management, Health Administration, Information Technology, or Finance or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Preferred
+ None
EXPERIENCE
Required
+ 7-10 years in Client Management
+ 7-10 years in the Health Insurance Industry
Preferred
+ 7 - 10 years in Consulting
LICENSES OR CERTIFICATIONS
Required
+ None
Preferred
+ Certified Healthcare Business Consultant (CHBC)
+ Certified Employee Benefit Specialist (CEBS)
SKILLS
+ Account Management
+ Analysis of business problems/needs
+ Analytical Skills
+ Consulting
+ Communication Skills
+ Company Presentations
+ Contract Management
+ Financial Analysis
+ Presentation Delivery
+ Healthcare Information Technology
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
_Disclaimer:_ _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
_Compliance Requirement_ _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf_ )
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J249942
Source : Highmark Health
