Communications Coordinator - eviCore - Remote - The Cigna Group
Bloomfield, CT
About the Job
eviCore is currently seeking a Communications Coordinator. A communication coordinator has to identify root causes of notifications not sending out by looking at case data and comparing against our rules, and request the appropriate updates from the appropriate teams so they match the rules. If those updates cannot be completed, the coordinator will use tools to manually send the notifications with as much automation as possible. They will also intake requests for sending new notifications, often requiring deciphering the requestor’s terminology and determining how to solve the request appropriately. Although it can be fast-paced, it is important to solve the request correctly on the first attempt.
RESPONSIBILITIES:
+ Runs daily missing letter reports, reviews the results, and sends the cases requiring letters to IT for generation.
+ Reviews daily support requests and researches issues to determine the root cause (no rule match, ineligible member, missing plan code, etc.) and then recommends and/or makes corrections.
+ Works directly with client services and the client service managers to remedy case data so letters can transmit timely.
+ Reports unresolved formatting, system or logic issues as identified.
+ Writes and sends required manual letters through the appropriate transmission methods.
QUALIFICATIONS:
+ HS Diploma or GED required.
+ A minimum of 12 months experience at eviCore.
+ PeopleSoft configuration or support experience.
+ Advanced Microsoft Office skills
+ Strong written and verbal communication.
+ SQL experience. Run SQL queries.
+ Understanding of complex data structures.
+ Logical problem solving.
+ IT savvy.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17 - 23 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._
_Qualified applicants with criminal histories will be considered for employment in a manner_
_consistent with all federal, state and local ordinances._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
RESPONSIBILITIES:
+ Runs daily missing letter reports, reviews the results, and sends the cases requiring letters to IT for generation.
+ Reviews daily support requests and researches issues to determine the root cause (no rule match, ineligible member, missing plan code, etc.) and then recommends and/or makes corrections.
+ Works directly with client services and the client service managers to remedy case data so letters can transmit timely.
+ Reports unresolved formatting, system or logic issues as identified.
+ Writes and sends required manual letters through the appropriate transmission methods.
QUALIFICATIONS:
+ HS Diploma or GED required.
+ A minimum of 12 months experience at eviCore.
+ PeopleSoft configuration or support experience.
+ Advanced Microsoft Office skills
+ Strong written and verbal communication.
+ SQL experience. Run SQL queries.
+ Understanding of complex data structures.
+ Logical problem solving.
+ IT savvy.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17 - 23 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._
_Qualified applicants with criminal histories will be considered for employment in a manner_
_consistent with all federal, state and local ordinances._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
Source : The Cigna Group
