Community Assistant - Webster Hall - McKinney Properties

Community Assistant (CA)

Job Summary

The ideal student for a CA position should be positive, enthusiastic, self-starting individual who thrives to have the student residents achieve the best experience in apartment community living. Must be able to represent the student housing property in a positive light both when on and off the job. Marketing and/or business classes may be helpful but are not required. MUST BE AVAILABLE TO WORK SATURDAYS.

Job Description

Leasing

• Greet prospective residents and provide information on floorplans, availability, amenities and other pertinent information in order to help them determine if the community meets their housing needs.
• Obtain prospective leads pertinent information and continue follow-up procedures according to company standards.
• Thoroughly familiar with the leasing process from application to lease signing, collection of guarantor forms, if applicable, and all other pertinent information to ensure that the lease is executed correctly.
• Understands and complies with Fair Housing Laws and all company rules and regulations.
• Offer input and suggestions regarding promotions, advertisements and other various strategies.
• Monitor and post on blogs, forums and social networks
• Online outreach and promotion using Facebook, Twitter, Pinterest and more
• Assist in the creating of signage, circulars, mock ups, e-mail campaigns, on line promotions, etc.
• Assist in the distribution or delivery of marketing materials
• Assist in the fulfillment of marketing offers
• Assist with execution of housing fairs and other similar marketing opportunities
• Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, availability, lease expirations, square footage, etc.
• Understands and complies with Fair Housing Laws and all company rules and regulations.
• Completes market surveys as requested by the Property Manager, monitors area trends and stays current on the needs of prospective renters. Seek and analyze competitor marketing and sales materials both on and offline.

Administrative

• Assist residents with service requests. Enter service requests into the software and pass all service requests to maintenance personnel. Close work orders daily first thing each morning.
• Collects security deposits (if applicable), rent and all other fees.
• Plans and implements social activities/gatherings in common areas
• Pool parties, breakfast socials, game nights, potluck dinners, pizza party, pool tournament, movie night
• Monitors the curb appeal and community appearance. Assists with the upkeep of these areas as needed. Alerts management or maintenance personnel of any known issues.
• Conducts follow-up with residents when necessary to ensure overall customer satisfaction.
• Maintains open and consistent communication with the Property Manager, Leasing Consultants and the Maintenance Supervisor.
• Assist with move-in/move-out process (inspections, distributing key packets and literature, collecting rental payments and /or missing paperwork, etc.) as directly by management.
• Available during non-business hours to respond to lockouts and other minor service issues. *Compensation provided.
• Assist with enforcement of clubhouse and pool rules.
• Assist with keeping the clubhouse, pool area, and community in a neat and orderly fashion. Report incidents to management immediately.

Other Requirements

While performing the duties of this job, the employee will need to travel from floor to floor and will need to travel outside between buildings in varying outdoor weather conditions. The employee will also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly use hands to operate office machinery and regularly be required to communicate effectively with others. Occasional lifting may be required.

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, gender identity, sexual orientation, national origin, disability, protected veteran status, age, or any other characteristic protected by law.